Adrian Navarrete
La Habra,CA
Summary
Seasoned Customer Associate with over 23 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Education Director
Advance Beauty College
10.2023 - Current
- Led professional development trainings for teachers on best practices in instruction, assessment, and classroom management.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education Director
Toni & Guy Hairdressing Academy
11.2022 - 10.2023
- Oversaw development and implementation of quality educational programs.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education Director
Toni & Guy Hairdressing Academy
09.2014 - 11.2022
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Hairstylist
Toni & Guy Salon
01.2004 - 08.2014
- Offered professional cuts, color services and extensions to salon customers.
- Trained salon staff in traditional and innovative haircut and haircolor technique.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Salon Coordinator
Toni & Guy Salon
07.2000 - 01.2004
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
Education
License - Cosmetology
Toni & Guy Hairdressing Academy
Scottsdale, AZ01.2004
GED -
Maricopa Community Colleges - Phoenix College
Phoenix, AZ08.1998
Skills
- Self-Motivated
- Team Oversight
- MS Office Proficiency
- Customer Service and Assistance
- Problem Resolution
- Guest Satisfaction
- Client Rapport-Building
- Verbal and Written Communication
Certification
- Cosmetology Licensed - 2004
- Hair Extensions Certifed, ProAcademy - 2017
Timeline
Education Director
Advance Beauty College
10.2023 - Current
Education Director
Toni & Guy Hairdressing Academy
11.2022 - 10.2023
Education Director
Toni & Guy Hairdressing Academy
09.2014 - 11.2022
Hairstylist
Toni & Guy Salon
01.2004 - 08.2014
Salon Coordinator
Toni & Guy Salon
07.2000 - 01.2004
License - Cosmetology
Toni & Guy Hairdressing Academy
GED -
Maricopa Community Colleges - Phoenix College
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