Adrian Offer
Columbus,OH
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Turkey Hill
Columbus , OH
08.2019 - 09.2024
- Established processes for monitoring customer satisfaction levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Created reports on sales trends, inventory levels, and financial data.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members in an effective manner.
Assistant Store Manager
Shoppers World
Columbus , Ohio
03.2011 - 08.2018
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Organized weekly meetings with department heads to review progress on key objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Pickerington High School (central)
300 Opportunity Way 4314706-2001
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Staff management
- Customer service
- Cost control
- Customer relationship management (CRM)
- Team leadership
- Staff development
- Sales growth
Timeline
Assistant Manager
Turkey Hill
08.2019 - 09.2024
Assistant Store Manager
Shoppers World
03.2011 - 08.2018
High School Diploma -
Pickerington High School (central)