Professional technician with robust experience in maintaining and repairing gaming machines. Expertise in troubleshooting and resolving technical issues, ensuring optimal machine performance. Strong focus on team collaboration, adaptable to changing needs, and committed to achieving results. Skilled in electronics, mechanical systems, and customer service, providing reliable support in high-demand environments.
Overview
4
4
years of professional experience
Work History
Slot Technician
Station Casinos Green Valley LLC
06.2024 - Current
Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
Optimized gaming experiences for patrons by adjusting payout percentages according to company guidelines.
Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
Performed repairs and made adjustments to slot machines to resolve common problems.
Interacted with casino customers by answering questions, addressing concerns and handling escalations.
Explained game instructions and rules to customers.
Utility Technician
Station Casinos Green Valley LLC
10.2022 - 06.2024
Coordinated with security personnel to ensure the integrity of all gaming machines and protect against potential tampering or fraud.
Optimized gaming experiences for patrons by adjusting payout percentages according to company guidelines.
Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
Performed minor repairs and made adjustments to slot machines to resolve common problems.
Sales Associate
Lucky Desert LLC
04.2021 - 09.2022
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Director of Risk Management at MGM RESORTS INTL, EXCALIBUR – LUXOR RESORTS STATION CASINOS, LLCDirector of Risk Management at MGM RESORTS INTL, EXCALIBUR – LUXOR RESORTS STATION CASINOS, LLC