Wyatt Publico
Henderson,NV
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Professional gaming industry worker with strong expertise in customer service and machine operations. Known for effective problem-solving and ensuring optimal guest experiences. Strong team collaborator, adapting smoothly to changing demands and consistently driving results. Skilled in handling cash transactions, technical troubleshooting, and maintaining compliance with gaming regulations. Reliable and focused on delivering top-notch service in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Slot Technician
Truckee Gaming LLC
Henderson, NV
10.2021 - Current
- Diagnosed and repaired malfunctioning slot machines using specialized tools and software.
- Conducted routine maintenance checks to ensure optimal machine performance and compliance with safety standards.
- Collaborated with management to implement process improvements that enhanced operational efficiency in machine servicing.
- Managed inventory of spare parts, ensuring availability for timely repairs and minimizing downtime of gaming machines.
- Provided technical support to casino staff, addressing inquiries related to machine functionality and player issues.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Developed strong relationships with clients through clear communication and active listening, resulting in repeat business opportunities.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Explained game instructions and rules to customers.
Slot Ambassador
Truckee Gaming LLC
Henderson, NV
09.2021 - Current
- Delivered exceptional customer service to enhance guest experiences in gaming environment.
- Provided assistance and support to guests in navigating slot machine features and promotions.
- Maintained cleanliness and organization of gaming areas to ensure a welcoming atmosphere.
- Collaborated with team members to streamline operations and improve overall efficiency of gaming floor activities.
- Monitored slot machine performance, identifying issues and coordinating timely resolutions with maintenance teams.
- Trained new staff on customer interaction protocols and operational standards for optimal service delivery.
- Collaborated with other team members to create seamless guest experiences across all areas of the casino.
- Upheld compliance standards by consistently following all casino policies, procedures, and regulations regarding slot operations.
- Supported marketing initiatives through active participation in promotional events designed to attract new customers to the casino floor.
- Handled financial transactions accurately, ensuring proper payouts for guests and correct accounting for the casino.
- Fostered strong relationships with repeat customers by remembering their preferences and delivering personalized service during each visit.
- Enhanced customer experiences by providing friendly and knowledgeable assistance on the casino floor.
- Assisted in resolving technical issues with slot machines, ensuring minimal downtime and customer satisfaction.
- Boosted slot machine usage by maintaining clean and functional gaming areas for guests.
- Increased player loyalty by enrolling new members into the rewards program and explaining its benefits.
- Assisted in onboarding new staff members by sharing best practices, tips, and insights related to the Slot Ambassador role.
- Maintained order in high-traffic gaming areas by monitoring guest behavior and promptly addressing any concerns or disputes.
Count Team Member
Truckee Gaming LLC
Henderson, NV
12.2019 - Current
- Improved teamwork through effective communication, collaboration, and problem-solving among count team members.
- Mentored junior team members, fostering skill development and promoting a culture of continuous improvement.
- Assisted in training new hires, sharing knowledge and best practices to ensure their seamless integration into the team.
- Expedited the reconciliation process with thorough documentation, enabling swift resolution of discrepancies.
- Contributed to a positive work environment by fostering a culture of respect, cooperation, and mutual support among team members.
- Contributed to the overall success of the organization by meeting daily count goals and completing tasks on schedule.
- Reduced errors in counts by implementing stringent double-checking methods and maintaining attention to detail.
- Kept management informed on progress and issues through timely updates and clear reporting of performance metrics.
- Maintained a secure environment by following strict cash handling procedures and adhering to security protocols.
- Managed time effectively under pressure to meet tight deadlines without compromising accuracy or quality of work performed.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
Kitchen Steward
Truckee Gaming LLC
Henderson, NV
09.2018 - Current
- Maintained cleanliness and sanitation of kitchen areas, adhering to health and safety standards.
- Trained new staff on proper cleaning protocols and kitchen maintenance procedures.
- Implemented improved cleaning schedules, enhancing overall kitchen efficiency and reducing downtime.
- Washed utensils, cookware, dishes and trays.
- Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Managed waste disposal efficiently, complying with established environmental policies and regulations.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Consistently maintained a sanitary work environment through diligent cleaning practices, reducing cross-contamination risks significantly.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
Deli Attendant
Truckee Gaming LLC
Henderson, NV
09.2017 - Current
- Prepared and packaged deli products according to quality standards.
- Assisted customers with product selection and provided recommendations.
- Operated slicing and packaging equipment safely and efficiently.
- Maintained cleanliness of workstations and ensured compliance with health regulations.
- Resolved customer inquiries and complaints to enhance satisfaction rates.
- Trained new staff on deli procedures and best practices for efficiency.
- Upheld company standards for presentation by arranging eye-catching displays featuring fresh meats, cheeses, salads, and specialty items within the deli case.
- Increased repeat customers through friendly interactions and consistent delivery of high-quality products and services.
- Provided efficient service during peak hours by managing multiple orders simultaneously without compromising quality or accuracy.
- Aided in training new deli attendants on proper procedures, customer service standards, and food safety guidelines to ensure consistent quality across the team.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Cart Attendant
Walmart
Henderson, NV
05.2016 - 08.2017
- Collected and returned shopping carts to designated areas efficiently.
- Assisted customers in locating items and provided exceptional service.
- Maintained cleanliness and organization of parking lot and cart areas.
- Ensured safety protocols were followed while handling carts in busy environments.
- Collaborated with team members to optimize workflow during peak hours.
- Supported store operations by maintaining a welcoming atmosphere for shoppers.
- Cleared parking lot of litter and foreign debris.
- Removed broken and unserviceable carts from inventory for repair.
- Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
Education
High School Diploma -
Foothill High School
Henderson, NV05-2016
Skills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Team player attitude
- Basic computer literacy
- Cash handling proficiency
- Conflict resolution techniques
- Security awareness
- Casino policy compliance
- Issuing change
- Serving customer needs
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Reliability
Timeline
Slot Technician
Truckee Gaming LLC
10.2021 - Current
Slot Ambassador
Truckee Gaming LLC
09.2021 - Current
Count Team Member
Truckee Gaming LLC
12.2019 - Current
Kitchen Steward
Truckee Gaming LLC
09.2018 - Current
Deli Attendant
Truckee Gaming LLC
09.2017 - Current
Cart Attendant
Walmart
05.2016 - 08.2017
High School Diploma -
Foothill High School