ADRIAN OTIENO
Summary
Team-orientated individual hands-on experience working with Python, Java and JavaScript. Possesses a strong understanding of software engineering principles and a commitment to delivering high-quality work. Adept at troubleshooting and debugging software applications and working collaboratively with a team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Associate
Rainbow Trinity
02.2022 - Current
Handles customer complaints and escalates issues according to procedures.
Troubleshoots issues on device-specific problems, network performance, and internet connectivity. Configures and tests new hardware and software.
Provides customers with overview of installation activity, site-specific information, and access to technical contacts.
Identifies and solves technical issues with variety of diagnostic tools
Regards computer software and hardware operation resolved problems.
Oversees daily performance of computer systems.
Software and AI Engineer Internship
MindHome Inc
05.2023 - 07.2023
Worked with developers to identify and remove software bugs.
Wrote clear, clean code for various projects using Python in Linux. Partnered with team members to learn best practices in software design. Analyzed source code to identify functionality issues.
Clerk Cashier
ACME Supermarket
06.2021 - 02.2022
Built relationships with customers to encourage repeat business
Worked closely with shift manager to solve problems and handle customer concerns
Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Provided efficient and courteous service to customers.
Education
Bachelor of Science in Computer Science - Computer Science
New Jersey Institute of Technology
Newark, NJ05.2025
Skills
- Technical Support and Assistance
- Data Collection
- Knowledge Base
- MS Office Proficiency
- C Language
- Critical Thinking Skills
- Java
- Python, Pandas
- Debug Software
- Application Programming Interface (API)
- Debugging
- Excellent Communication
- Problem-Solving
- HTML, CSS
- SQL
- Bash scripting
- JavaScript, jQuery
Certification
- Crash Course on Python Certificate, Google Coursera, 01/01/23, 01/01/23
- Java Developer Certificate Course, LinkedIn Learning, 04/01/23, PRESENT
Accomplishments
- Crash Course on Python Certificate Google Coursera Course Jan 2023 - Jan 2023
- Java Developer Certificate Course LinkedIn Learning April 2023 - Present
Timeline
Software and AI Engineer Internship
MindHome Inc
05.2023 - 07.2023
Technical Support Associate
Rainbow Trinity
02.2022 - Current
Clerk Cashier
ACME Supermarket
06.2021 - 02.2022
Bachelor of Science in Computer Science - Computer Science
New Jersey Institute of Technology