Adrian Perez
San Diego,CA
Summary
Dynamic FOH Manager with a proven track record at Chick-Fil-A Restaurant, enhancing customer satisfaction and sales through effective staff management and complaint resolution. Skilled in scheduling and guest relations, I excel in fostering team communication and implementing marketing strategies, significantly improving operational efficiency and brand reputation.
Professional hospitality manager with focus on front-of-house operations, skilled in team leadership and customer service excellence. Adept at managing staff, optimizing workflows, and ensuring seamless guest experience. Known for adaptability, effective communication, and results-driven approach. Strong organizational skills, problem-solving abilities, and knack for maintaining high standards in fast-paced environment.
Overview
4
4
years of professional experience
Work History
FOH Manager
Chick-Fil-A Restaurant
Pleasanton, CA
02.2020 - 07.2024
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new store items in coordination with the team, boosting overall sales revenue and waste efficiency.
- Enhanced communication between FOH staff members and BOH staff members by encouraging commincation updating on changes in menus or promotions.
Education
Bachelor of Science - Marketing
California State University, San Marcos
San Marcos, CA05-2026
Associate of Science - Business Administration
Las Positas College
Livermore, CA05-2024
High School Diploma -
California High School
San Ramon, CA05-2020
Skills
- Scheduling Staff
- Complaint Handling
- Marketing support
- Guest Relations
- Conflict Resolution
- Order Accuracy
- Staff Management
- Time tracking
- Upselling strategies
- Reliability
Languages
Spanish
Limited Working
Interests
- I participate in a variety of outdoor recreational activities
- Strategy Games
- Hiking
- Gym Workouts
- Experimenting with different creative mediums, like Graphic Design, Interior Design, and Art, to expand skills and techniques
- DIY and Home Improvement
- I have a passion for photography and editing photos
Timeline
FOH Manager
Chick-Fil-A Restaurant
02.2020 - 07.2024
Bachelor of Science - Marketing
California State University, San Marcos
Associate of Science - Business Administration
Las Positas College
High School Diploma -
California High School