Adrian Perez
Summary
Dynamic professional with extensive experience in security and management roles, including at Disneyland Resort. Proven ability in incident reporting and customer relations, enhancing safety and satisfaction. Skilled in training and mentoring staff, fostering a positive work environment. Recognized for optimizing operations and maintaining high standards in fast-paced settings.
Experienced with creating and maintaining detailed schedules to support project timelines and resource management. Utilizes advanced planning techniques to ensure optimal allocation of resources and smooth workflow. Knowledge of prioritizing tasks and coordinating team efforts to meet deadlines efficiently.
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 6 years of administrative and customer service experience.
Overview
30
30
years of professional experience
Work History
Security Officer
Disneyland Resort
Anaheim, CA
05.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Store Manager
Rite-Aid Pharmacy
Costa Mesa, CA
03.2001 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Warehouse Manager
Southwest Dealer Services
Tempe, AZ
06.2000 - 02.2001
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Store Team Member
Rite-Aid Pharmacy
Newport Beach, CA
11.1994 - 06.2000
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Education
High School Diploma -
Irvine High School
Irvine, CA01-1996
Skills
- Incident reporting
- Customer service
- Problem-solving
- Customer relations
- Training and mentoring
- Friendly and positive
- Shift scheduling
- Employee training
- Multitasking and organization
- Team building and leadership
- Policies and procedures
Timeline
Security Officer
Disneyland Resort
05.2019 - Current
Store Manager
Rite-Aid Pharmacy
03.2001 - 05.2019
Warehouse Manager
Southwest Dealer Services
06.2000 - 02.2001
Store Team Member
Rite-Aid Pharmacy
11.1994 - 06.2000
High School Diploma -
Irvine High School