Adrian Quezada

• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Wrote and submitted reports on industry trends, prompting managers to develop business plans.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Coordinated with other departments to ensure efficient operations within the SME.
• Answered inbound calls, chats and emails to facilitate customer service.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Responded to customer