To obtain a position where I can use my skills and extensive experience in customer service and mechanics to consistently deliver precise and professional performance.
Overview
15
15
years of professional experience
Work History
Field Service Technician
Crown Lift Trucks
01.2020 - Current
Addressing customer concerns, timely and accurate troubleshooting, following up with multiple departments to complete work orders in timely manner, perform preventative maintenance, inspect, troubleshoot and repair high voltage systems, maintain company provided vehicle and keep it looking professional, working on multiple brands of equipment, training new technicians out in the field.
Capacity Manager
CargoBarn Inc
09.2017 - 11.2019
Provide effective communication, track customer freight, invoice orders, build relationships with carriers to gain consistent trucks to be provided for customers.
Technical Specialist
Apple Inc.
09.2015 - 10.2017
Being able to accurately diagnose any issues going on with customer’s devices all while maintaining great customer relations and also constantly moving at a fast pace, also to make sure front is fully stocked and organized.
Automotive Specialist
Deep’s Auto Repair
04.2013 - 07.2014
Being able to diagnose customers concerns in a quick manner, general repair and maintenance of customer vehicles, keeping shop clean and organized, making sure stock was always full, being able to read and write and create work orders.
Sales Specialist
The Home Depot
05.2011 - 06.2013
Following up on customer quotes, make sure the department is cleaned and straightened out every night, meet monthly sales per hour goal, give the customers outstanding service 100% of the time.
Assistant Manager
Domino’s Pizza
07.2009 - 08.2011
Key holder, crew supervisor, make purchase order, handle phones, daily inventory, open & close store, handle bank deposits every night, and use my people skills also following strict policy to resolve any questions or complaints any customers may have.
Education
Madera High School
Madera, CA
Certificate - Automotive Technology
Fresno City College Career & Technology Center
Fresno, CA
Madera Community College Center
Madera, CA
Skills
Bilingual in reading, writing and speaking Spanish