Adrian Ricasata
5580 Trinity Lakes Lane, Antioch,CA
Summary
Dynamic Patient Access Representative with proven expertise at Optum in insurance verification and patient registration. Demonstrated strong interpersonal skills and meticulous attention to detail, enhancing service delivery and patient satisfaction. Adept at managing work queues and coordinating referrals, contributing to efficient healthcare operations and improved patient care outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Optum
Walnut Creek, CA
09.2021 - Current
- Supported John Muir Health in Patient Access Services through effective patient registration and appointment scheduling.
- Verified and completed patient insurance eligibility, ensuring accurate coverage details.
- Collected copays and outstanding balances during in-person office visits.
- Cleared and completed patient work-queues to enhance service delivery and patient care.
- Registered new and existing patients across multiple departments, including Urgent Care and Central Registration.
- Coordinated registrations for specialty services such as Cardiology, Rheumatology, Endocrinology, Family Medicine, and Residency.
Service Desk Agent / IT & Digital Solutions
Stanford Health Care - Tri-Valley
07.2019 - 09.2021
Retail Sales Consultant
AT&T Mobility
12.2013 - 06.2017
Assistant Manager
Finish Line Inc
11.2008 - 08.2013
Education
HIGH SCHOOL DIPLOMA -
DEL VALLE HIGH
05.2007
Skills
- Patient registration
- Insurance verification
- Coordination of Referrals/Authorizations
- Work queue management
- Strong interpersonal skills
- Meticulous attention to detail
- Excellent organizational skills
- Customer service
- Data entry accuracy
- Team collaboration
- Conflict resolution
Certification
CRCST Sterile Processing Technician Program, Contra Costa Medical Career College, Jan 2018
References
Available upon request
Timeline
Patient Access Representative
Optum
09.2021 - Current
Service Desk Agent / IT & Digital Solutions
Stanford Health Care - Tri-Valley
07.2019 - 09.2021
Retail Sales Consultant
AT&T Mobility
12.2013 - 06.2017
Assistant Manager
Finish Line Inc
11.2008 - 08.2013
HIGH SCHOOL DIPLOMA -
DEL VALLE HIGH
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