Adrian Rivera
Pflugerville,United States
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals. Hardworking, relentless positive attitude and reliable accustomed to high pressure environment of daily tasks with minimal delay.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Vapex Smoke Shop
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Handled money before, during, and after closing shop to confirm order of sales.
- Verified customers were at least 21 years of age in order to buy products.
- Rearrange products around store during slow hours.
Packing Handler
Amazon
05.2020 - 08.2023
- Collaborated with team members to ensure timely completion of all orders during peak seasons.
- Maintained strong attention to detail while efficiently completing large volumes of orders daily.
- Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
- Trained new employees on packing procedures, increasing overall team efficiency and performance levels.
- Increased order processing speed by maintaining an organized and clean work area.
- Utilized various tools and equipment for safe package handling, minimizing potential hazards in the workplace.
- Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.
- Contributed to positive workplace culture through effective communication and collaborative problem-solving efforts with colleagues.
- Actively participated in continuous improvement initiatives aimed at enhancing overall operational efficiency.
- Loaded and unloaded items from production line.
- Transported valuable products to delivery drivers in a gradually order for safe delivery.
Cashier/Cook/PM Dishwasher
Freebirds World Burrito
10.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed grill when store was busy.
- Managed cashier when cashier was N/A.
- Handled and prepared food for customers in an assembly line.
- Prepared desserts for next day when closing.
- Contributed to good work in order for the customer's satisfaction.
Dishwasher/Busser
Russo's Pizzeria
09.2018 - 12.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant..
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Assisted with bussing tables and cleaning up spills.
- Dispose of garbage when needed to do so.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large plates and cooking utensils used often by kitchen staff.
- Reduced risk of cross-contamination, meticulously organizing dishware and kitchen tools after thorough washing and sanitization.
- Assisted in bussing tables.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TXSkills
- Pallet jack Operation
- Training and Mentoring
- Quality Control
- Machine Adjustment
- Teamwork
- Organization
- Problem Solving
- Positive Attitude
- Counting
Timeline
Retail Sales Associate
Vapex Smoke Shop
04.2024 - Current
Packing Handler
Amazon
05.2020 - 08.2023
Cashier/Cook/PM Dishwasher
Freebirds World Burrito
10.2019 - 04.2020
Dishwasher/Busser
Russo's Pizzeria
09.2018 - 12.2018
High School Diploma -
Pflugerville High School