Adrian Robledo
El Paso
Summary
Dynamic Field Service Technician with a proven track record at Motive Energy Texas, excelling in equipment maintenance and customer service. Skilled in data analysis and effective communication, I enhance client satisfaction while ensuring safety compliance. Recognized for resolving complex technical issues and fostering strong relationships, driving operational success.
Overview
9
9
years of professional experience
Work History
Field Service Technician
Motive Energy Texas
El Paso
10.2023 - Current
- Tests for and analyzes results of acidity level of water (pH).
- Performs voltage testing and pressure washing of battery.
- Performs battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities.
- Evaluates power module performance by reviewing its electronics operation and components against specifications.
- Performs planned and preventative maintenance of chargers.
- Performs diagnosis of and resolves charger issues (bad fuse, display failure, AC cord, power module).
- Performs complete cell replacements, welds and burns batteries.
- Identifies and services components, as needed (e.g., diodes, capacitors, line contactor's).
- Performs battery extractions including change outs to diagnose and repair individual parts or systems (e.g., hydrology, hydraulics, hydro pump, electric motors, couplers, and actuator arms).
- Maintains an accurate assigned parts inventory.
- Follows assigned schedule to ensure regular product maintenance.
- Recognizes and addresses safety and EPA issues.
- Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
- Actively promotes point of sale items and allied products and services.
- Ensures work orders are filled out properly and in a timely manner.
- Establishes good working relationships with customers.
- Participates in sales process by identifying client opportunity (expanded services, new client, etc.) and conveys said information to appropriate sales personnel.
- Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
- Communicates with Management and Sales regarding any unresolved customer issues.
- Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions, and procedural and technical manuals.
- Defines problems and draws valid conclusions on the work that needs to be performed.
- Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
Enrollment Coordinator
Capgemini
El Paso
08.2022 - 10.2023
- Facilitated drug prescription processes through effective software navigation.
- Facilitated Medicare enrollment processes for diverse client populations.
- Processed applications accurately using enrollment management software systems.
- Maintained updated knowledge of Medicare regulations and policy changes.
- Worked closely with providers, vendors, carriers, brokers. to ensure timely processing of enrollments.
- Performed outbound calls to ensure client satisfaction and service follow-up.
- Executed data entry tasks with accuracy, maintaining up-to-date records.
- Utilized note generator for documentation of customer interactions and feedback.
- Navigated Excel for data analysis and reporting to enhance efficiency.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
Inbound/Outbound Customer Service Representative
Alliance Collision Center
El Paso
08.2016 - 08.2022
- Managed customer service operations, enhancing client satisfaction through effective support.
- Processed claim reports to ensure timely resolution of customer inquiries.
- Conducted follow-up communication with customers to reinforce relationships and gather feedback.
- Performed data entry tasks to maintain accurate records and streamline information access.
- Utilized Ads Manager to drive marketing initiatives and optimize advertising performance.
- Generated sales leads through proactive outreach and strategic networking efforts.
- Operated phone systems to facilitate communication and provide prompt assistance.
Education
Bachelors - Automation And Manufacturing Technology
New Mexico State University
Las Cruces, New Mexico12-2027
High school diploma -
Chaparral High School
Chaparral, NM05.2020
Skills
- Customer service
- Data analysis
- Software navigation
- Effective communication
- Microsoft Office expertise
- Strong organization
- Maintaining confidentiality
- Equipment maintenance
- Technical support
- Safety compliance
- Relationship building
- Prioritization and time management
- Accountability and work ethic
Languages
Spanish, Expert
Awards
- Customer Satisfaction Award, 04/01/21, Maintained a 97% satisfaction rating over a 24-month period as a customer service.
- Time-Management Award, 02/01/20, Reduced time spent on inventory by 20% by reorganizing physical storage of products.
Assessments
- Customer Service, Proficient, 09/01/20, Identifying and resolving common customer issues
- Data Entry: Accuracy, Highly Proficient, 09/01/20, Entering data quickly and accurately
Personal Information
- Age: 23
- Authorized To Work: US for any employer
Timeline
Field Service Technician
Motive Energy Texas
10.2023 - Current
Enrollment Coordinator
Capgemini
08.2022 - 10.2023
Inbound/Outbound Customer Service Representative
Alliance Collision Center
08.2016 - 08.2022
Bachelors - Automation And Manufacturing Technology
New Mexico State University
High school diploma -
Chaparral High School