Adrian Robles
West Covina,CA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention.
Experienced with designing and executing visual displays that attract and retain customers. Utilizes extensive knowledge of brand standards and retail trends to create cohesive and impactful presentations. Track record of collaborating with team members to meet and exceed merchandising goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Guess INC
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Shift Manager
Kentucky Fried Chicken
08.2020 - Current
- General Customer Service
- Managed customer transactions successfully.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Sales Associate
Active Ride Shop
11.2019 - 01.2020
- Receive Inventory
- Categorize Inventory
- Stock Check
- Display Set-Up and Presentation
- Inventory Inquiry
- Store cleanliness and organization
- General Customer Service
Education
High School - General studies
West Covina HS
West CovinaVisual Merchandising
Mt. San Antonio College
Walnut, CASkills
- Bilingual English/Spanish
- Detail Oriented
- Able to Manage Time Wisely
- Team Player
- High Sense of Urgency
- Fast Learner
- Training Experience
- Problem Solving Ability
Timeline
Sales Associate
Guess INC
05.2022 - Current
Shift Manager
Kentucky Fried Chicken
08.2020 - Current
Sales Associate
Active Ride Shop
11.2019 - 01.2020
High School - General studies
West Covina HS
Visual Merchandising
Mt. San Antonio College