Adrian Robles
San Jose,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Cashier Receptionist
Kaiser Permanente
Santa Clara, CA
05.2023 - Current
- Welcomed customers and helped determine their needs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Efficiently transferred calls between internal lines while minimizing disruption to both parties involved in the conversation.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized and managed patient appointment scheduling to optimize clinic operations.
- Processed customer transactions efficiently using POS systems.
Housekeeper
Kaiser Permanente
Santa Clara, CA
10.2020 - 05.2023
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Followed safety procedures when handling materials and discarding waste.
Carpet Cleaner
Ek's Carpet Cleaning
San Jose, CA
02.2017 - 09.2020
- Performed in-depth cleaning of home environments, including carpets, rugs, tile and grout, furniture and mattresses
- Ensured all carpet stains were removed and interiors received air freshener spray
- Maintained safe working environment at all times to avoid injury to workers, owners, children or pets
- Used special treatments to remove stains without damaging surfaces
- Provided every customer with top-notch service and satisfied each client's individual needs
- Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines
Education
Some College (No Degree) - Music
West Valley College
Saratoga, CAHigh School Diploma -
Pioneer High School
San Jose, CA06-2013
Skills
- Good at following instructions
- Work ethic and integrity
- Group environments
- Customer service skills
- Establishing goals and setting priorities
- Good verbal/written communication skills
- Lifting up to 50 lbs
- English/Spanish fluency
- Valid CA driver license
- Oral and written communication
- Computers and electronics
- Task prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Receptionist
Kaiser Permanente
05.2023 - Current
Housekeeper
Kaiser Permanente
10.2020 - 05.2023
Carpet Cleaner
Ek's Carpet Cleaning
02.2017 - 09.2020
High School Diploma -
Pioneer High School
Some College (No Degree) - Music
West Valley College