Adrian Rodriguez

I started to worked unloading parts from delivery trucks. I also worked in the warehouse puttying parts away. I had worked the front parts counter. I filled in for the phone room on occasion. My main job was to be an outside parts sales representative.

• Assisted customers in finding appropriate parts promptly.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Maintained extensive understanding of common problems and methods for repair.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Provided exceptional customer service through active listening, empathizing with issues, and offering effective solutions promptly.
• Boosted sales revenue by effectively upselling related products and services to customers.
• Participated in ongoing training programs to continuously improve product knowledge and sales skills for better performance results.
• Resolved customer complaints professionally while adhering to company guidelines and procedures.
• Managed returns and exchanges efficiently, maintaining high levels of customer satisfaction.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.