Adrian Rodriguez
Wyoming
Summary
High performing, esteemed business professional with a wide variety of experience including Leadership, Sales and Project Management. Looking to provide a second-to-none experience for both colleagues and customers.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Gordon Food Service
04.2023 - Current
- Managed restaurant and corporate level communication with national chain food concepts such as Raising Cane's, Panera Bread and Culver's
- Primary contact for 140+ individual locations, responsible for weekly order fulfillment, debit and credit management and new restaurant opening support
- Supported in developing streamlined business processes with leadership, including process for third party courier delivery
Project Manager
Huntington National Bank
05.2021 - 02.2023
- Collaborated with partners across business segments, driving value for customers and colleagues
- Provided consistent and specific communication to Customer Solution Center leadership on project status
- Prioritized customer experience and assisted with creation of user experience scenarios for new projects
- Worked closely with various departments including training, product, procedures and Customer Solution Center business leaders to ensure successful project implementation
- Assisted Customer Solution Center leadership and colleagues with customer research and issue resolution
Branch Manager
Huntington National Bank
01.2020 - 05.2021
- Developed training methods for onboarding colleagues to improve efficiency as pandemic began
- Built and maintained effective partnerships in business banking, mortgage, consumer lending and executive leadership to maximize value of customer's relationship with the bank
- Managed growing book of business specializing in mortgage purchases, refinances, home equity lines of credit and credit card sales
Assistant Branch Manager
Huntington National Bank
06.2018 - 01.2020
- Oversaw all operational duties of the branch including routine audits of cash, marketing materials and regulations of the bank
- Created reports for existing and potential customer accounts to assist bankers in promoting sales and productivity of the branch
- Held focus days weekly surrounding a specific product or topic (mortgage, home equity lines of credit, credit cards, deposit accounts) to align with business needs and to expand banker knowledge
Branch Relationship Banker
Huntington National Bank
06.2017 - 06.2018
- Expanded sales experience to provide best recommendation to customer based on their needs, now with additional consumer lending and business banking tools
- Demonstrated and introduced skills learned at Customer Solution Center to branch team to be able to assist customers even further
- Built strong customer relationships and partnerships within community, notably Hispanic clients
Universal Banker
Huntington National Bank
09.2016 - 06.2017
- Successfully translated CSA1 referral skills into deposit account, consumer credit card and insurance sales
- Consistent top performer in credit card and insurance sales
Customer Service Associate 1
Huntington National Bank
03.2016 - 09.2016
- Provided outstanding customer service to over 100 customers per day
- Built foundation knowledge of banking products and services
Server
Red Robin
04.2015 - 03.2016
- Adapted to fast pace environment to provide a quality service to all guests
Shift Manager
Pizza Hut
05.2013 - 04.2015
- Responsible for maintaining business sales and productivity day by day
Education
High School -
Grandville High School
Grandville, MI05.2014
Skills
- Leadership
- Sales Management
- Project Management
- Spanish Speaking
Awards
Assisted in developing Spanish IVR for Spanish speaking customers, introducing brand new features and options, Led acquisition of TCF Bank within the Customer Solution Center for all items debit and credit card related including training of new systems, call volume impact, card activations and communications, Top 10% in performance as Branch Manager Q1 2021, Q2 2021, Shine and Delight Credit Card Contest #1 Branch in District, #2 Branch in All In-Store Branches, Received Employee of the Month award for leading in primary KPIs - September 2023
Timeline
Inside Sales Representative
Gordon Food Service
04.2023 - Current
Project Manager
Huntington National Bank
05.2021 - 02.2023
Branch Manager
Huntington National Bank
01.2020 - 05.2021
Assistant Branch Manager
Huntington National Bank
06.2018 - 01.2020
Branch Relationship Banker
Huntington National Bank
06.2017 - 06.2018
Universal Banker
Huntington National Bank
09.2016 - 06.2017
Customer Service Associate 1
Huntington National Bank
03.2016 - 09.2016
Server
Red Robin
04.2015 - 03.2016
Shift Manager
Pizza Hut
05.2013 - 04.2015
High School -
Grandville High School
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