Jamie Mcleod
Norman
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Locke Supply
2101 E Grand Blvd
08.2024 - Current
- Developed strong customer relationships through consistent follow-up and personalized service.
- Conducted product demonstrations to educate customers about features and benefits.
- Managed customer inquiries via phone, email, and in-person interactions efficiently.
- Collaborated with team members to streamline sales processes and improve client satisfaction.
- Maintained accurate records of customer interactions in the company CRM system.
- Assisted in training new employees on sales techniques and product knowledge.
- Resolved customer complaints promptly to enhance overall experience and loyalty.
- Identified upselling opportunities based on customer needs during consultations.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Maintained detailed records of customer interactions, orders and account status updates.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
Project Manager
Locke Supply Co.
Oklahoma City
05.2021 - Current
- Order entry and fulfillment
- Creating and tracking purchase orders
- Reviewing and monitoring pending customer orders
- Tracking incoming shipments
- Provide data and information support to sales team
- Coordinate deliveries with customers utilizing vendor direct shipments and Locke transportation personnel.
- Reporting sales data for vendor claim backs
- Invoicing and closing out orders
- Proficiency with SX.e
- Proficiency with MS Office Suite
- Excellent verbal and written communication skills
- Organizational and memory skills
- Analytical & multitasking skills
- Highly flexible with the ability to prioritize
- Accuracy & detail skills
- Commercial and residential HVAC product knowledge.
- Led project planning and execution for HVAC system installations.
- Coordinated cross-functional teams to ensure project alignment and efficiency.
- Managed timelines and budgets to maintain project schedules effectively.
- Communicated with stakeholders to gather requirements and provide updates.
- Developed project documentation and reports for compliance and tracking purposes.
- Facilitated meetings to discuss project progress and address concerns promptly.
- Trained junior staff on project management tools and best practices.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
Driver/Front Desk
Locke Supply Co.
Moore
02.2020 - 05.2021
- I provided excellent customer service, offered advice and recommendations based on customers' needs, and delivered products from our branches to the customer.
- Excellent attention to detail and are mechanically-minded.
- Ability to work in a fast-paced environment, while processing orders through the computer.
- Meticulous meticulous about tracking inventory.
- In addition to filling orders and ensuring that stock is ready for reorders, assist with shipping and receiving.
- Operated delivery vehicles to transport products to customer locations.
- Loaded and unloaded materials efficiently and safely.
- Assisted customers with product inquiries during deliveries.
- Collaborated with warehouse staff for accurate order fulfillment.
Unit Assembler
Johnson Controls
Norman
09.2019 - 02.2020
- Performs a variety of operations such as mounting, posting, and aligning parts, setting up equipment for testing, and maintaining production records to assemble comfort units to specifications.
- Check for and obtain required tools, equipment, and parts as needed.
- Notify trucker/supervisor/scheduler/lead person of part shortages/outages per instruction and as they occur.
- Work from blueprints and verbal instructions from Supervisor.
- Mount, align, position, and assemble a variety of parts/components, such as frames, compressors, fan assemblies, control boxes, coils, panels, motors, nuts, bolts, rivets, adhesives, etc., to completely assemble comfort units.
- Perform other operations to resolve assembly problems including basic visual inspection of various parts/components, verifying their conformance to specifications within the span of normal unit flow and timing as instructed by the Supervisor.
- Place completed piece-parts/materials/assembles and/or units in lay down area or on conveyor for subsequent operations using a conveyor or manually move units as required.
- Perform a variety of packaging operations necessary to pack comfort units/parts for shipment.
- Enclose with required tags, instructions, warranties, etc., and seal with packaging tools.
- Perform simple repair and/or rework to piece-parts and units such as changing wires, minor straightening or aligning of sheet metal, minor touch-up of surface deformations and finish defects, drilling or reaming of holes, replacing defective electrical or electro-mechanical components, combing damaged fins in coils, and similar repair duties performed within the span of normal unit flow and timing as instructed by Supervisor.
- Apply identification labels to piece-parts, cartons or crates to identify the material both by part number and quantity.
- Perform basic housekeeping functions of sweeping, straightening, etc., to assure a work area of a neat/orderly/clean/productive atmosphere.
- Perform any and all other department duties as assigned by Supervisor.
Dock Worker (Part-time)
Dillard's, Inc.
Norman
01.2019 - 09.2019
- I was a dock worker, I loaded and unloaded trucks.
- Received in paperwork and handled the outgoing shipments.
- Was also in charge of unloading stock and making sure it went to the right locations.
- I was in charge of opening the store and making sure the store was clean and put together.
- Helping with stands and props when needed.
- Performed all other duties as assigned.
Order Picker
Medline
03.2018 - 02.2019
- Catalogues, records, and organizes materials received at the warehouse; Arrange materials for order assembly.
- Fulfills worksheets or tickets for customers by reading production schedules, order forms and requisitions.
- Locates and gathers products to move and distribute to production workers, assembly line, or to shipping areas.
- Assembles, builds, wraps, sorts, and transports customer orders.
- Operates hand truck, cart, doilies, forklift, order-picker, and walkie to transport items.
- Housekeeping to maintain a clean and safe work area.
- Performed all other duties as assigned.
Front desk associate
Pole position race way
Oklahoma City
01.2018 - 03.2018
- Provide excellent customer service to all K1 Speed visitors.
- Answer phones in a professional and friendly manner.
- Help customers with questions and/or concerns both in person and over the phone.
- Sell and upsell race packages.
- Ring up customers for purchases.
- Coordinate and schedule races precisely and efficiently.
- Maintain front desk area so it is clean, stocked and organized at all times.
- Cleaning of facility at the beginning of shift and at the end.
- Performed all other duties as assigned.
Cashier
Westlake ace hardware
Oklahoma City
02.2017 - 07.2017
- Customer Service
- Project a positive representation.
- Greet customers entering and throughout the store.
- Thank customers by name, when possible, when they are leaving the store.
- Project a friendly, outgoing demeanor; work well with customers as well as associates.
- Clear customer checkout lines quickly and efficiently.
- Answer and monitor all calls and pages promptly, courteously and effectively.
- Communicate any problem or issue that requires management assistance.
- Continually build product knowledge base and possess the ability to assist customers with store layout and product location.
- Assist in pricing, stocking, marking and bagging of merchandise.
- Register Operations
- Follow all cash register transaction procedures.
- Responsible for balancing the register drawer.
- Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.
- Participate in store and Cashier meetings.
- Front End Appearance and Upkeep
- Keep the front end, including checkout areas and entrance doors neat and clean at all times.
- Face and dust front end.
- Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
- Ensure fresh ads are stocked in shopping carts at all times.
- Ensure forms and supplies are stocked at all times.
- Assist with decorating the front end according to the Store Support Center program.
- Call for cart pickups when necessary.
- Inform management when merchandise returns need to be put away.
- Performed all other duties as assigned.
Cleaner
SQUEAKY CLEAN
Oklahoma City
03.2016 - 09.2016
- Maintaining high-end homes and businesses.
- Great interpersonal and communication skills.
- Proactive and able to work independently with minimal supervision.
- Knowledge of health and safety standards and the ability to handle cleaning chemicals safely.
- Excellent time management skills.
- Physical strength and stamina to work extended periods while being able to pay close attention to detail.
Education
High School Diploma -
Western Heights High School
Oklahoma City, OKSkills
- Customer Service
- 10 Key Calculator
- Customer Service Skills
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Sales Experience
- Sales
- Purchasing
- Shipping & Receiving
- RF Scanner
- Forklift
- Freight Experience
- Logistics
- Manufacturing
- Quality Inspection
- Quality Control
- Pricing
- Quality Assurance
- Warehouse Distribution Experience
- Merchandising
- Supply Chain
- Computer skills
- Communication skills
- Microsoft Excel
- Order Entry
- Sales Support
- Analysis Skills
- Project leadership
- Leadership
- Warehouse Associate
- Succession planning
Certification
- Forklift Certified, 04/20, Present
- Order Picker, 02/19, Present
- Double walkie, 02/19, Present
- Restraint experience, 01/14, 01/16
- First Aid Certification, 08/17
- CPR Certification, 08/17
- Excel, 01/17, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Inside Sales Representative
Locke Supply
08.2024 - Current
Project Manager
Locke Supply Co.
05.2021 - Current
Driver/Front Desk
Locke Supply Co.
02.2020 - 05.2021
Unit Assembler
Johnson Controls
09.2019 - 02.2020
Dock Worker (Part-time)
Dillard's, Inc.
01.2019 - 09.2019
Order Picker
Medline
03.2018 - 02.2019
Front desk associate
Pole position race way
01.2018 - 03.2018
Cashier
Westlake ace hardware
02.2017 - 07.2017
Cleaner
SQUEAKY CLEAN
03.2016 - 09.2016
High School Diploma -
Western Heights High School