Adrian Rodriguez
Los Angeles,CA
Summary
Dynamic Service Advisor with a proven track record at Toyota Santa Monica, excelling in customer satisfaction and staff training. Leveraging cash handling expertise and strong incident reporting skills, I consistently resolved customer issues, enhancing retention rates and operational efficiency. Committed to delivering exceptional service and fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Valet Supervisor
Brand Enhanced
01.2026 - Current
- Answered guest's questions about property amenities and services.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Inspected vehicles to verify condition ahead of customer returns.
- Built positive customer rapport for courteous, friendly and professional service.
- Resolved customer complaints through calm, constructive communication.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Worked closely with personnel, customers, and contractors to resolve problems.
Service Advisor
Toyota Santa Monica
09.2025 - 12.2025
- Implemented and developed customer service training processes.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Chapman Dodge Chrysler Jeep RAM
07.2025 - 09.2025
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
Service Advisor
Subaru Pacfic
02.2024 - 07.2025
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved customer inquiries and complaints quickly.
Service Advisor
Toyota of Hollywood
01.2020 - 02.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
Service Advisor
Culver City Toyota
11.2018 - 01.2020
- Created and maintained detailed database to develop promotional sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Fairfax Highschool
Los Angeles, CASkills
- Incident reporting
- Budgeting and financial management
- Cash handling expertise
- Staff training and development
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
- Very knowledgeable with Cdk , Reynolds and Reynolds and Dealertrack computer software.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Valet Supervisor
Brand Enhanced
01.2026 - Current
Service Advisor
Toyota Santa Monica
09.2025 - 12.2025
Service Advisor
Chapman Dodge Chrysler Jeep RAM
07.2025 - 09.2025
Service Advisor
Subaru Pacfic
02.2024 - 07.2025
Service Advisor
Toyota of Hollywood
01.2020 - 02.2024
Service Advisor
Culver City Toyota
11.2018 - 01.2020
High School Diploma -
Fairfax Highschool