Charisse Foster
Detroit,MI
Summary
Proven leader with extensive experience in parking management and customer service, notably at MGM Grand Detroit Casino. Excelled in staff training, emergency preparedness, and guest assistance, achieving significant improvements in team efficiency and customer satisfaction. Skilled in multitasking and communication, consistently delivering results beyond expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Valet Supervisor
MGM Grand Detroit Casino
Detroit, MI
12.2016 - Current
- Communicated effectively with customers regarding their vehicles, parking fees.
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Scheduled shifts for team members and managed time off requests.
- Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Coordinated valet service for large groups, special events and daily guest loads.
- Managed VIP arrivals and departures with smooth and professional approach.
- Provided training to new employees on company policies, procedures, and job duties.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Home Care Provider
Self-employeed
Detroit, MI
06.2011 - 10.2016
- Responded promptly to emergency situations involving clients.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Developed individualized plans of care based on each client's needs.
- Administered prescribed medications under direction from physician.
- Provided patients and families with emotional support and instruction.
- Documented patient status and reported changes in care needs.
- Developed individualized care plans for each client based on their physical and mental needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Ensured compliance with all laws governing home health care services.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Provided entertainment and companionship through conversation, reading, and board games.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Provided transportation to medical appointments and errands.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Education
High School Diploma -
Henry Ford High
Detroit, MI06-1994
Some College (No Degree) - Social Work
University of Phoenix
Southfield, MISkills
- Parking management
- Staff training and development
- Cash handling expertise
- Employee scheduling
- Record keeping
- Emergency preparedness
- Incident reporting
- Multitasking proficiency
- Delegation and supervision
- Customer service and support
- Team collaboration
- Guest assistance
- Efficient work ethic
- Strong communication skills
- Friendly and outgoing
- Punctual and reliable
Certification
- MGCB (Michigan Gaming Control Board)
Timeline
Valet Supervisor
MGM Grand Detroit Casino
12.2016 - Current
Home Care Provider
Self-employeed
06.2011 - 10.2016
- MGCB (Michigan Gaming Control Board)
High School Diploma -
Henry Ford High
Some College (No Degree) - Social Work
University of Phoenix
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