Prince Lima
Baltimore,MD
Summary
•Professional in valet services, bringing valuable experience in coordinating and managing parking operations. Seasoned supervisor with extensive worker scheduling and task management expertise. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.
•Reliable and adaptable, with expertise in conflict resolution and customer service. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history.
•Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Valet Supervisor
LAZ Parking
09.2023 - 03.2025
- Advanced to Valet Supervisor after starting in a dual role of valet and customer service.
- Managed valet staff to boost productivity and ensure policy adherence.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
- Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
- Assisted upper management with budget preparation, monitoring expenses throughout the year to ensure financial targets were met.
- Collaborated with other departments to create a seamless guest experience from arrival to departure.
- Developed strong relationships with local businesses, fostering partnerships that benefited both parties through referrals and networking opportunities.
- Helped guests unload and load luggage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Issued and collected claim tickets and processed valet parking fees.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Logged and documented parked vehicle details for accurate records.
- Inspected vehicles to verify condition ahead of customer returns.
- Answered guest's questions about property amenities and services.
- Built positive customer rapport for courteous, friendly and professional service.
- Resolved customer complaints through calm, constructive communication.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Motivated workers to exceptional performance through implementation of new strategies.
Valet
AbovePar Valet
12.2023 - 09.2024
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Helped guests unload and load luggage.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Inspected vehicles to verify condition ahead of customer returns.
Associate
Amazon
06.2022 - 01.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Farmers Market Vendor
Bundup
05.2018 - 01.2020
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Attracted customers and generated sales using promotional materials.
- Utilized persuasive sales techniques to convert leads into sales.
- Loaded and unloaded boxes and pallets of merchandise for customers.
- Established and maintained relationships with vendors to provide steady supply of products.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Farmers Market Vendor
METROPOLITAN BAKERY
12.2017 - 04.2018
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Attracted customers and generated sales using promotional materials.
- Loaded and unloaded boxes and pallets of merchandise for customers.
- Advertised product and service offerings via social media.
- Worked effectively in fast-paced environments.
Farmers Market Vendor
Les caprices de Joëlle
07.2017 - 11.2017
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Attracted customers and generated sales using promotional materials.
- Loaded and unloaded boxes and pallets of merchandise for customers.
Cashier
Three Brothers
10.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate - Information Technology And Business Management
Strayer University
Alexandria, VA07.2020
Skills
- Supervising experience
- Multitasking proficiency
- Staff training and development
- Cash handling expertise
- Parking management
- Professional appearance
- Customer service excellence
- Team collaboration
- Physical fitness
- Manual and automatic driving
- Guest flow management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Valet
AbovePar Valet
12.2023 - 09.2024
Valet Supervisor
LAZ Parking
09.2023 - 03.2025
Associate
Amazon
06.2022 - 01.2024
Farmers Market Vendor
Bundup
05.2018 - 01.2020
Farmers Market Vendor
METROPOLITAN BAKERY
12.2017 - 04.2018
Farmers Market Vendor
Les caprices de Joëlle
07.2017 - 11.2017
Cashier
Three Brothers
10.2016 - 12.2016
Associate - Information Technology And Business Management
Strayer University
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