Prince Lima
Baltimore,MD
Summary
•Professional in valet services, bringing valuable experience in coordinating and managing parking operations; with extensive worker scheduling and task management expertise.
Possesses versatile skills in project management, problem-solving, and collaboration.
Brings fresh perspective and strong commitment to quality and success.
Reliable and adaptable.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement.
Overview
8
8
years of professional experience
Work History
Valet Supervisor
LAZ Parking
Baltimore, MD, US
09.2023 - 03.2025
- Advanced to Valet Supervisor after starting in a dual role of valet and customer service.
- Managed valet staff to boost productivity and ensure policy adherence.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
- Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
- Assisted upper management with budget preparation, monitoring expenses throughout the year to ensure financial targets were met.
- Collaborated with other departments to create a seamless guest experience from arrival to departure.
- Helped guests unload and load luggage.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Motivated workers to exceptional performance through implementation of new strategies.
- Provided punctual, polite valet services to uphold professional standards.
Valet
AbovePar Valet
Baltimore, MD
12.2023 - 09.2024
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
Associate
Amazon
Baltimore, MD, US
06.2022 - 01.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Farmers Market Vendor
Bundup
Alexandria, VA, US
05.2018 - 01.2020
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Attracted customers and generated sales using promotional materials.
- Utilized persuasive sales techniques to convert leads into sales.
- Loaded and unloaded boxes and pallets of merchandise for customers.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Farmers Market Vendor
METROPOLITAN BAKERY
Washington, DC, US
12.2017 - 04.2018
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Attracted customers and generated sales using promotional materials.
- Loaded and unloaded boxes and pallets of merchandise for customers.
- Worked effectively in fast-paced environments.
Farmers Market Vendor
Les caprices de Joëlle
Lanham, MD, US
07.2017 - 11.2017
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Attracted customers and generated sales using promotional materials.
- Loaded and unloaded boxes and pallets of merchandise for customers.
Cashier
Three Brothers
Washington, DC, US
10.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate - Information Technology And Business Management
Strayer University
Alexandria, VA07.2020
Skills
- Supervising experience
- Multitasking proficiency
- Staff training and development
- Cash handling expertise
- Parking management
- Professional appearance
- Customer service excellence
- Team collaboration
- Physical fitness
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Valet
AbovePar Valet
12.2023 - 09.2024
Valet Supervisor
LAZ Parking
09.2023 - 03.2025
Associate
Amazon
06.2022 - 01.2024
Farmers Market Vendor
Bundup
05.2018 - 01.2020
Farmers Market Vendor
METROPOLITAN BAKERY
12.2017 - 04.2018
Farmers Market Vendor
Les caprices de Joëlle
07.2017 - 11.2017
Cashier
Three Brothers
10.2016 - 12.2016
Associate - Information Technology And Business Management
Strayer University