Jose Salcido
La Quinta,CA
Summary
Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.
Overview
17
17
years of professional experience
Work History
Valet Supervisor
Towne Park
04.2015 - Current
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Built positive customer rapport for courteous, friendly and professional service.
- Provided punctual, polite valet services to uphold professional standards.
- Issued and collected claim tickets and processed valet parking fees.
- Resolved customer complaints through calm, constructive communication.
- Inspected vehicles to verify condition ahead of customer returns.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
Valet Supervisor
Minuteman Parking
01.2007 - 04.2015
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Answered guest's questions about property amenities and services.
- Entered guest vehicle information and location in computerized valet parking system.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Resolved customer complaints through calm, constructive communication.
- Inspected vehicles to verify condition ahead of customer returns.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Built positive customer rapport for courteous, friendly and professional service.
- Provided punctual, polite valet services to uphold professional standards.
- Issued and collected claim tickets and processed valet parking fees.
Education
High School Diploma -
Coachella Valley Adult School
Coachella, CA02.2024
Skills
- Incident reporting
- Effective communication
- Parking management
- Cash handling expertise
- Problem-solving abilities
- Decision-making capabilities
- Interpersonal skills
- Time management
- Record-keeping abilities
- Professional appearance
- Customer service excellence
- Inventory management
- Adaptability and flexibility
- Vehicle safety knowledge
- Conflict resolution
- Staff training and development
- Policy enforcement
- Multitasking proficiency
- Organizational skills
- Attention to detail
- Delegation and supervision
- Team leadership
- Punctual and Reliable
- Customer Service and Support
- Guest Flow Management
- Team Collaboration
- Loading and Unloading
- Flexible Schedule
Languages
Spanish
Limited Working
Timeline
Valet Supervisor
Towne Park
04.2015 - Current
Valet Supervisor
Minuteman Parking
01.2007 - 04.2015
High School Diploma -
Coachella Valley Adult School