Adrian M. Roque
St Augustine,USA
Summary
Dynamic Territory Sales Manager with a proven track record of exceeding sales goals by cultivating strong client relationships and delivering customized solutions. Expertise in analyzing customer feedback and leveraging data to enhance service quality and drive account growth.
Overview
3
3
Languages
33
33
years of professional experience
Work History
Account Manager-Central/North Florida
Cusano's Baking Company
Coral Springs, Florida
11.2025 - Current
- Cultivated relationships with key clients to align services with their needs and preferences.
- Managed client accounts to enhance satisfaction and drive retention.
- Resolved client issues promptly, maintaining a high level of service quality.
- Managed multiple accounts simultaneously while meeting deadlines.
- Analyzed customer feedback to identify areas for service improvement.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
Account Manager-Florida/Georgia
AirPro Diagnostics
Jacksonville, Florida
02.2025 - 11.2025
- Managed territory accounts to ensure customer satisfaction and retention.
- Developed strong relationships with clients to understand their diagnostic needs.
- Conducted product demonstrations to showcase AirPro's diagnostic solutions effectively.
- Collaborated with technical teams to resolve client issues promptly.
- Trained customers on the use of AirPro's diagnostic tools and systems.
- Analyzed market trends to identify potential growth opportunities in the territory.
- Developed customized presentations tailored to specific client requirements.
- Assisted customers in resolving product or service issues quickly and efficiently.
Trades Territory Account Manager
HD Supply
Jacksonville, FL
10.2024 - 02.2025
- Generated new sales leads through cold calling and networking activities.
- Identified customer needs and provided tailored product recommendations.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Conducted product demonstrations to showcase features and benefits effectively.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed customer inquiries and resolved issues promptly for enhanced satisfaction.
- Collaborated with team members to streamline sales processes and improve service quality.
- Negotiated pricing contracts with customers to maximize profits.
Outside Sales Reprentative
Beacon Building Supply
Jacksonville, Florida
01.2024 - 10.2024
- Conducted product demonstrations to showcase features and benefits to potential customers.
- Negotiated contracts and pricing with clients to secure agreements.
- Negotiated prices and set up contracts to finalize sales agreements.
- Identified customer needs by asking questions and advising on best solutions.
- Educated customers on product features and technical details to highlight benefits.
- Maintained up-to-date knowledge of industry trends and competitor offerings for informed selling.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Territory Area Sales Manager
United Site Services
Jacksonville, FL
02.2019 - 01.2024
- Manage and maintain a robust sales pipeline with accurate activity tracking in CRM system.
- Build and maintain strong relationships through regular on-site visits and personalized service.
- Prospect and develop new business opportunities through in-person visits and outbound calls.
- Create sales forecasts and develop strategic plans to maximize account growth and customer satisfaction.
- Continuously analyze and identify areas of improvement.
- Delivered tailored sales presentations on company product line, aligning solutions with customer needs.
- Coordinated cross-departmental efforts to ensure timely and accurate fulfillment of customer requests.
- Analyze competitor activities in the region and assess opportunities for business development.
- Arrange meetings with potential customers and sell product offerings.
- Develop sales strategies to target existing and potential accounts.
- Generated quotes and processed orders while meticulously documenting activities in Salesforce CRM.
Account Executive
Aramark Uniform Services
08.2016 - 07.2019
- Develop and execute a strategic territory sales plan to meet and exceed monthly, quarterly, and annual revenue goals.
- Drove new business growth through B2B prospecting, cold-calling, email outreach, door-to-door visits, and networking, enhancing client acquisition.
- Delivered product presentations and negotiated pricing, terms, and contracts, securing favorable agreements for clients.
- Conduct client needs assessments and present tailored uniform, linen, and facility service solutions.
- Document all prospect and client activity using Salesforce CRM.
- Coordinated with internal operations, delivery, and service teams to ensure seamless client onboarding and satisfaction.
- Ordered garments and uniforms for employees, ensuring proper specifications were met.
- Maintain the confidentiality of customer data.
Assistant Store Manager
Publix Supermarkets Inc
01.2002 - 07.2016
- Increased profit margins across all stores through strategic management.
- Managed inventory levels, vendor relationships, and promotional displays effectively.
- Supervised 180+ employees, ensuring smooth daily operations.
- Recruit, train, supervise, schedule, and counsel associates.
- Handle customer interaction & complaints.
- Delegated purchasing and receiving tasks to team members.
- Created weekly sales reports and evaluations to inform merit increases.
- Maintain cleanliness throughout the store.
International Sales Rep Supervisor
Natra Inc
04.1998 - 01.2002
- Oversaw US sales and logistics, ensuring timely delivery of products.
- Supervised distribution of caffeine and Spaniard cocoa butter/powder to meet customer demand.
- Coordinated communication between USA base office and Spaniard offices, aligning project goals and timelines.
Sales Associate
Tropical International Corporation
01.1994 - 04.1998
- Facilitated sales operations for largest auto parts wholesaler in Florida, servicing major suppliers (e.g., Rose and Discount Auto Parts)
- Assisted customers with product selection and inquiries.
- Processed sales transactions using point-of-sale systems.
- Maintained an organized and clean sales floor environment.
- Supported managers in streamlining account opening processes for privately owned auto parts stores.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL06-1996
Skills
- Customer acquisition
- Sales forecasting
- Salesforce proficiency
- Client onboarding
- Prospecting
- Relationship building
- Resource allocation
- Communication
- Teamwork
- Time management
- Organization
- Client advocacy
Affiliations
- Aramark Building Community
- March of Dimes
- Habitat for Humanity
- Children's Miracle Network
Accomplishments
- Highest Quota Achiever at United Site Services (2023).
- Most Developed Relations and exceeded sales goals by 32% for fiscal year, at United Site Services (2022).
- Number 1 in tonnage generated in Rolloff Division of North Florida, at United Site Services (2022).
- Best in Class customer net promoter, at United Site Services (2022).
- Top Producer in Direct Sales at Aramark, company-wide (2018).
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Full Professional
Timeline
Account Manager-Central/North Florida
Cusano's Baking Company
11.2025 - Current
Account Manager-Florida/Georgia
AirPro Diagnostics
02.2025 - 11.2025
Trades Territory Account Manager
HD Supply
10.2024 - 02.2025
Outside Sales Reprentative
Beacon Building Supply
01.2024 - 10.2024
Territory Area Sales Manager
United Site Services
02.2019 - 01.2024
Account Executive
Aramark Uniform Services
08.2016 - 07.2019
Assistant Store Manager
Publix Supermarkets Inc
01.2002 - 07.2016
International Sales Rep Supervisor
Natra Inc
04.1998 - 01.2002
Sales Associate
Tropical International Corporation
01.1994 - 04.1998
Associate of Arts - Business Administration
Miami Dade College