Adrian Ruiz
Sarasota,FL
Summary
Dynamic professional with a proven track record in high-volume dining environments, notably at Daruma Steak House. Excelled in customer satisfaction and sales techniques, boosting sales significantly. Bilingual with exceptional organizational skills, adept at fostering positive relationships and ensuring efficient service. Demonstrates a strong work ethic and adaptability, enhancing team performance and guest experiences.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Rideshare Driver
UBER CA*
01.2018 - 02.2021
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Lead Server
Daruma Steak House
02.2016 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Store Manager
Don Pablo's Restaurant
08.2014 - 05.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Server
Pier 22
06.2012 - 05.2014
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Trattoria Lakewood Ranch
04.2010 - 05.2013
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Expo
Mi Pueblo
04.2009 - 04.2010
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Streamlined plating processes by organizing ingredients and utensils ahead of time for optimal efficiency during service hours.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
Education
High School Diploma -
Riverview Highschool
Sarasota, FL05-2011
Skills
- Bilingual (Spanish)
- Customer satisfaction
- Organization
- Memory retention
- Adaptability and flexibility
- Efficient service
- Sales techniques
- Strong work ethic
- High volume dining
- POS system operation
- Detail-oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Rideshare Driver
UBER CA*
01.2018 - 02.2021
Lead Server
Daruma Steak House
02.2016 - 11.2018
Store Manager
Don Pablo's Restaurant
08.2014 - 05.2016
Server
Pier 22
06.2012 - 05.2014
Server
Trattoria Lakewood Ranch
04.2010 - 05.2013
Expo
Mi Pueblo
04.2009 - 04.2010
High School Diploma -
Riverview Highschool
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