Summary
Overview
Work History
Education
Skills
Timeline
Barbara Rodriguez

Barbara Rodriguez

Apple Valley,CA

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

11
11
years of professional experience

Work History

Rideshare Driver

Lyft
San Bernardino, CA
10.2023 - Current
  • Displayed excellent time management skills by arriving at pickup locations early or on time.
  • Established positive relationships with customers through courteous interactions.

Rideshare Driver

Uber
Riverside, CA
11.2019 - Current
  • Fostered a welcoming environment, accommodating special requests when possible.
  • Maintained high ratings from passengers for cleanliness, safety, and customer service

Process Assistant

Amazon
Bloomington, CA
09.2021 - 08.2023
  • Streamlined issue resolution by maintaining consistent dialogue with department management
  • Encouraged and improved cross-department internal communication.
  • Facilitated training sessions for staff on how to use newly implemented processes effectively.

Program and Scheduling Coordinator

Centene Corporation/Superior Healthplan
Corpus Christi, TX
07.2014 - 05.2021
  • Exercised judgement, discretion and decision-making effectively in compliance with HIPPA
  • Guided new hires in understanding detailed procedures and expectations
  • Prepared and distributed detailed reports to management
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Entered information into system to update status reports.

Education

Medical Assistant - EKG, Phlebotomy, CPR, First Aid And HIPPA

Bryman College, Los Angeles, CA
03-2004

GED -

Abram Friedman Occupational Center, Los Angeles, CA
09-2001

Skills

  • Excellent Communication
  • Relationship Management
  • Complex Problem Solving
  • Patience and Tactfulness
  • Reliable
  • Legal Compliance
  • Ethics and Professionalism
  • Bilingual, fluent in Spanish

Timeline

Rideshare Driver - Lyft
10.2023 - Current
Process Assistant - Amazon
09.2021 - 08.2023
Rideshare Driver - Uber
11.2019 - Current
Program and Scheduling Coordinator - Centene Corporation/Superior Healthplan
07.2014 - 05.2021
Bryman College - Medical Assistant, EKG, Phlebotomy, CPR, First Aid And HIPPA
Abram Friedman Occupational Center - GED,

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Barbara Rodriguez