Adrian Ruiz
Toledo
Summary
Detail-oriented dispatcher with expertise in coordinating transportation logistics and optimizing operations. Proven ability to maintain accurate records and support healthcare teams, ensuring timely responses to emergencies and enhancing patient satisfaction through effective communication.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Dispatcher
Promedica Toledo Hospital
Toledo, OH
08.2025 - Current
- Monitored communication systems to ensure timely response to emergency calls and requests.
- Coordinated transportation logistics for patient transfers and medical supplies across departments.
- Maintained accurate records of dispatch operations, ensuring compliance with hospital protocols.
- Collaborated with healthcare teams to optimize service delivery and resource allocation.
Housekeeping Supervisor
Promedica Toledo Hospital
Toledo, OH
12.2024 - 08.2025
- Supervised daily housekeeping operations, ensuring compliance with health and safety standards.
- Conducted regular inspections to maintain cleanliness and sanitation across all hospital areas.
- Developed and implemented efficient cleaning schedules to optimize staff productivity.
- Trained and mentored new staff in cleaning procedures and equipment usage.
- Implemented quality assurance measures to enhance service delivery and patient satisfaction.
Phlebotomist
St Vincent Mercy Hospital
Toledo, OH
11.2022 - 07.2023
- Collected blood samples using venipuncture and capillary techniques, while ensuring patient comfort and safety.
- Collaborated with healthcare staff to coordinate efficient blood draw schedules, and minimize wait times for patients.
- Maintained accurate records of patient interactions and sample collections in electronic health record system.
- Assisted in training new phlebotomists on best practices for specimen collection and handling procedures.
Registration Representative
St Vincent Mercy Hospital
Toledo, OH
05.2022 - 11.2022
- Assisted patients with registration processes, ensuring timely and efficient service delivery.
- Verified insurance details to facilitate seamless billing and authorization procedures.
- Collaborated with healthcare staff to streamline patient flow and reduce wait times.
- Registered patient information accurately into electronic health record systems.
- Addressed patient inquiries regarding registration policies and hospital services effectively.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
Education
High School Diploma -
Phoenix Academy
Toledo, OH05-2017
Skills
- Logistics management
- Customer service
- Decision-making
- Time management
- Stress tolerance
- Active listening
Accomplishments
- Supervised team of 120 staff members.
Certification
- Licensed Phlebotomist
Languages
Spanish
Elementary
Timeline
Dispatcher
Promedica Toledo Hospital
08.2025 - Current
Housekeeping Supervisor
Promedica Toledo Hospital
12.2024 - 08.2025
Phlebotomist
St Vincent Mercy Hospital
11.2022 - 07.2023
Registration Representative
St Vincent Mercy Hospital
05.2022 - 11.2022
High School Diploma -
Phoenix Academy