Randel Johnson
Lampasas
Summary
Dedicated Operations Manager skilled in logistics coordination, staff management, and customer service. Proven track record of enhancing process efficiency and data accuracy to drive productivity and resolve conflicts effectively.
Overview
15
15
years of professional experience
Work History
Dispatcher
Foxworth Galbraith Door Plant
Killeen
03.2018 - Current
- Coordinated logistics to ensure timely delivery of materials and products.
- Managed communication between drivers, production staff, and customers.
- Scheduled shipments based on production needs and customer requirements.
- Monitored inventory levels to prevent shortages and delays in operations.
- Trained new dispatchers on company protocols and operational procedures.
- Collaborated with team members to streamline workflow and improve efficiency.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed daily delivery and work schedules to maximize coverage.
- Verified driver credentials prior to assigning them a route or task.
Operations Manager
195 Lumber/Texas Building Supply
Killeen
02.2011 - Current
- Managed daily operations for building supply distribution and logistics.
- Coordinated inventory management using industry-standard tracking software.
- Facilitated communication between departments to streamline processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Organized staff schedules, facilitated training programs, and monitored inventory to support business operations.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Planned delivery routing, team workflows, and promotional initiatives.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Utilized customer relationship management software to track and document service interactions.
- Assisted in developing training materials for new team members on service protocols.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Processed customer orders accurately and promptly.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Maintained accuracy of all data entered into the system.
- Collaborated with other departments such as sales and marketing on cross-functional initiatives.
Education
GED -
Goergetown High School
Georgetown, TX05-1993
Skills
- Inventory management
- Logistics management
- Staff scheduling
- Customer service
- Data accuracy
- Problem solving
- Conflict resolution
- Operations management
- Staff management
- Process flows
- Troubleshooting skills
- Logistics oversight
- Incidents management
- Lean manufacturing
- Facility management
- Operations oversight
Timeline
Dispatcher
Foxworth Galbraith Door Plant
03.2018 - Current
Operations Manager
195 Lumber/Texas Building Supply
02.2011 - Current
GED -
Goergetown High School