Brandon GELOW
Oregon,OH
Summary
qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
B.C.A. Express Co.,Ltd.
06.2016 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Implemented new software systems that improved efficiency within the dispatch center operations.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Compliance Coordinator
B.C.A. Express Co., Ltd.
06.2016 - Current
- Improved compliance by developing and implementing comprehensive policies and procedures.
- Conducted thorough audits to identify areas for improvement in regulatory adherence.
- Enhanced company reputation by ensuring strict compliance with all applicable laws and regulations.
- Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
- hazardous waste permits.
- over weight/ over size permits.
- OEPA and EGLE field permits for beneficial reuse purposes and year end reporting.
- keeping up with ongoing FMCSA regulations and rule changes.
- Hazmat compliance and safety
Service Manager
B.C.A. Express Co., Ltd.
06.2016 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Met with customers to discuss service needs and offer available solutions.
Contracts Administrator
B.C.A. Express Co., Ltd.
06.2016 - Current
- Streamlined contract processes by implementing efficient documentation and tracking systems.
- Negotiated favorable contract terms for cost savings and improved service levels.
- Reduced legal risks with comprehensive contract reviews and risk assessments.
- Managed a portfolio of contracts, ensuring compliance and timely renewals.
Proposal Writer
B.C.A. Express Co., Ltd.
06.2016 - Current
- Enhanced proposal acceptance rate by developing persuasive and compelling content for client presentations.
- Streamlined the proposal development process, creating a more efficient workflow to reduce turnaround time.
- Collaborated with cross-functional teams to gather accurate and relevant information for proposals, ensuring consistency and accuracy across all materials.
- Developed customized proposals for diverse clients, addressing their unique requirements and effectively showcasing company capabilities.
VP of Operations
B.C.A. Express Co.,Ltd.
06.2014 - Current
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Optimized supply chain management for improved product availability and reduced lead times.
- Implemented data-driven strategies to identify areas of improvement and drive continuous process optimization.
- Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
- Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
Heavy Equipment Operator
B.C.A. Express Co., Ltd
06.2014 - Current
- Enhanced worksite safety by conducting thorough equipment inspections and routine maintenance.
- Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Collaborated with team members to complete complex projects, utilizing strong communication skills and problem-solving abilities.
- Reduced downtime through proactive diagnosis and troubleshooting of mechanical issues on heavy equipment.
Diesel Mechanic
B.C.A. Express Co.,Ltd
06.2014 - Current
- Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
- Increased fuel efficiency through the optimization of diesel engines and emissions systems.
- Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
- Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
Education
High School Diploma -
Gaylord High School/Voc. Bldg.
Gaylord, MI06.2003
Skills
- Customer Relations
- Work Order Management
- Database Management
- Service Coordination
- Route Navigation
- Schedule Management
- Data Entry
- Dispatch Coordination
- Prioritizing calls
- Logistics Management
- Production Scheduling
- Workforce Planning
- Operations Management
- Data Compilation
- Legal Compliance
- Regulatory knowledge
- Critical thinking
- Research and Development
- Time management
Certification
DOT hazardous Materials Safety Training.
40 Hr- Hazwhoper
CFC-12, HFC-134a and HFO-1234yf Refrigerant training.
Stemco Brake training.
Notary of Public.
Timeline
Dispatcher
B.C.A. Express Co.,Ltd.
06.2016 - Current
Compliance Coordinator
B.C.A. Express Co., Ltd.
06.2016 - Current
Service Manager
B.C.A. Express Co., Ltd.
06.2016 - Current
Contracts Administrator
B.C.A. Express Co., Ltd.
06.2016 - Current
Proposal Writer
B.C.A. Express Co., Ltd.
06.2016 - Current
VP of Operations
B.C.A. Express Co.,Ltd.
06.2014 - Current
Heavy Equipment Operator
B.C.A. Express Co., Ltd
06.2014 - Current
Diesel Mechanic
B.C.A. Express Co.,Ltd
06.2014 - Current
High School Diploma -
Gaylord High School/Voc. Bldg.
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