Melissa Eischeid
Dispatcher/Broker
Wayne,NE
Summary
Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Dispatcher
Sonlite Express
Wayne, NE
07.2017 - Current
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Communicated with vendors regarding shipment status updates.
- Dispatched 15+ drivers to meet daily delivery needs for company customers.
- Effectively resolved complaints by working closely with customers.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
- Resolved any issues or problems that arose during transport operations.
- Provided customers contacting call center with exceptional service and support.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
Licensed Sales Associate
State Farm Insurance, Rusty Parker
Wayne, NE
03.2008 - 07.2017
- Maintained accurate records of all client interactions, ensuring seamless communication throughout the sales process.
- Generated leads and converted prospects into clients, contributing to overall sales growth.
- Effectively managed a large book of business, ensuring timely renewals and processing policy adjustments as needed.
- Boosted client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Developed strong relationships with clients to maintain loyalty and encourage repeat business.
Education
High School Diploma -
Osmond Community School
Osmond, NE 05.1999 - 05.1999
No Degree - Office Technology
Northeast Community College
Norfolk, NE 08.1999 - 01.2001
Skills
Driver communication
Organizational skills
Attention to detail
Customer relationship management
Data entry
Work order management
Customer relations
References
References available upon request.
Timeline
Dispatcher
Sonlite Express
07.2017 - Current
Licensed Sales Associate
State Farm Insurance, Rusty Parker
03.2008 - 07.2017
No Degree - Office Technology
Northeast Community College
08.1999 - 01.2001
High School Diploma -
Osmond Community School
05.1999 - 05.1999
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