Lead and develop a team to deliver outstanding customer service. Oversee daily operations, including scheduling, inventory management, and staff training. Resolve customer issues efficiently while maintaining a welcoming and organized.
Overview
16
16
years of professional experience
Work History
Server Assistent
Riviera Dinning Group
2025.06 - Current
Assisted servers with order delivery and guest requests to enhance dining experience.
Maintained cleanliness and organization of dining area, ensuring readiness for service.
Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Assistant Lifestyle Manager
KW Property Management LLC
2024.02 - 2025.01
Assisting in overseeing day to day facility operations, including amenity upkeep.
Ensuring compliance with health and safety regulations, particularly in areas like pool management.
Maintaining communication with residents, staff, and management regarding facility operations.
Pool Attendant
First Service Residential
2019.03 - 2024.02
Consistently delight and satisfy residents handling their request in a detailed manner.
Preserve pool cleanliness, safety and guest relationships through regular supervision and engagement.
Report any malfunction or needed maintenance immediately to Supervisor.
Provide guest with towels, shade, refreshment and attend their request.
Valet Parking Supervisor
MayFair Hotel
2013.12 - 2019.03
Provide the proper operational oversight and supervisory control of the parking contractor.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Oversee productivity and work assignments of the parking staff.
Assist and Supervise and maintain revenue and quality control.
Responding to customer inquiries and complaints.
From Desk
Brickell Forest Condominium
2009.12 - 2013.12
Greet and welcome guests in a friendly and professional manner
Handle resolve issues promptly and effectively.
Process incoming and outgoing packages for the residents.
Strong customer services skills with the ability to handle difficult situations calmly and professionally