AA Psychology at IVC
Adali Talavera
Santa Ana,CA
Summary
- Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
- Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level managing position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
2
2
Language
Work History
Day Porter, Zillow Group
Flagship Inc
05.2022 - Current
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks for multiple departments.
- Proactively identified areas needing improvement or additional attention, addressing concerns.
- Enhanced customer satisfaction by maintaining clean and welcoming environment for all building occupants.
- Assisted in over 100 event setup and breakdown, ensuring smooth transitions between activities
- Collaborate with contracted specialists to perform seasonal or specialty tasks
- Work with all staff to facilitate emergency procedures
- Track and document all delivered packages, messages/other requested items
- Point of contact for various vendor services.
- Aided facility operations by implementing efficient work patterns and adhering to precise directives.
- Ensured timely completion of duties through effective time management and prioritization skills.
Personal Business
Talaveras Maintenance Services
06.2020 - Current
- Supervise and support housekeeping personnel to enhance quality of service and performance
- Coach new 5 member teams of housekeeping personnel by demonstrating approved cleaning procedures
- Market to potential new clients
- Schedule meetings to oversee new sites and discuss estimates of service pricing.
- Proactively reached out to existing clients for regular check-ins, fostering long-term relationships built on trust and loyalty.
- Delivered exceptional customer service, resulting in repeat business and positive referrals from satisfied clients.
- Streamlined internal processes within team to optimize efficiency, enabling faster response times for client inquiries.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead in competitive environment.
Customer Service Representative
Help You Save Insurance
06.2019 - 04.2020
- Educate customers on special pricing opportunities and company offers
- Record customer correspondence to monitor requests, issues, and resolutions.
- Aid customers in processing payments or setting up payment arrangements to rectify account balances.
- Engage with customers through calls, chats, and emails to provide comprehensive customer support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept abreast of product and service modifications to maintain current knowledge.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Arts -
IVC Irvine
Irvine, Orange2023
High school diploma -
Cava
San Diego, CA2020
Skills
- Risk management
- Adaptability
- Spanish English
- Technical knowledge
- Organization
- Critical thinker
- Collaboration
- Problem solver
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Day Porter, Zillow Group
Flagship Inc
05.2022 - Current
Personal Business
Talaveras Maintenance Services
06.2020 - Current
Customer Service Representative
Help You Save Insurance
06.2019 - 04.2020
Associate of Arts -
IVC Irvine
High school diploma -
Cava
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