Adrian Santiago
Miami,FL
Summary
Dynamic Security Officer with a proven track record at Casino Miami excelling in incident reporting and superior customer service. Expert in identification verification and security screenings, effectively maintaining a safe environment while fostering a welcoming atmosphere. Recognized for quick decision-making during emergencies and training new personnel in compliance protocols.
Overview
13
13
years of professional experience
Work History
Security Officer
Casino Miami
3500 NW 37th Ave Miami Fl 33125
12.2011 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
Bachelor of Arts - Human Services
St Thomas University
Miami, FL08-2008
Skills
- Superior customer service
- Detail-oriented
- Identification verification
- Security screenings
- Visitor tracking
- Dispatch
- Stationary surveillance
- Incident reporting
- Security guard license
- Emergency response
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Casino Miami
12.2011 - Current
Bachelor of Arts - Human Services
St Thomas University