Open To Work
Adrian Sims
Las Vegas,NV
Summary
Results-driven individual with a background in customer service and support. Known for resolving complaints efficiently and managing customer relations. Committed to leveraging expertise to drive customer satisfaction and support sales initiatives.
Overview
5
5
years of professional experience
Work History
Customer Experience Guide (CEG)
DriveTime Used Cars
Las Vegas, Nevada
06.2023 - Current
- Guided customers through vehicle selection and purchase processes to ensure informed decisions.
- Provided exceptional service in high-volume sales environment, enhancing customer satisfaction and loyalty.
- Educated customers about financing options and warranty plans.
- Answered product and service questions while suggesting relevant options to meet customer needs.
- Resolved customer complaints via phone, email, mail, or social media.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
- Encouraged and collected customer testimonials for marketing purposes.
Maintenance Coordinator
Penske Truck Leasing
Las Vegas, Nevada
04.2022 - 06.2023
- Managed inventory of parts and supplies, ensuring timely repairs and servicing.
- Communicated with vendors to procure necessary parts and services, supporting maintenance operations.
- Reviewed job orders regularly to ensure tasks were completed according to established standards.
- Coordinated with external vendors for repair services, facilitating efficient resolution of maintenance issues.
Sales and Operations Management Trainee
Penske Truck Rental
Las Vegas, Nevada
04.2021 - 06.2022
- Engaged customers in conversation to effectively identify needs and requirements.
- Addressed client inquiries and concerns promptly to enhance customer service initiatives.
- Resolved customer complaints efficiently to improve overall client satisfaction.
- Maintained records of all transactions related to operations activities.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Roseville, CA03-2012
Skills
- Customer service and support
- Complaint resolution
- Product expertise
- Relationship management
- Sales closing
- Up-selling
- CRM software
- POS systems expert
- Inventory management
- Effective communication
- Attention to detail
- Time management
- Patience and composure
- Vendor communication
- Financing solutions
- Patience and composure
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$70000/hr - $70000/hrTimeline
Customer Experience Guide (CEG)
DriveTime Used Cars
06.2023 - Current
Maintenance Coordinator
Penske Truck Leasing
04.2022 - 06.2023
Sales and Operations Management Trainee
Penske Truck Rental
04.2021 - 06.2022
Bachelor of Science - Business Administration And Management
University of Phoenix