Adrian Teves
Cebu City, Province Of Cebu,CEB
Summary
As a newbie without any experience in the field of Healthcare with Optum I found home and growth in this company. The people and my colleague help drives my passion in loving the job that I have. Experienced patient care coordinator with a proven track record of effectively managing and coordinating care for patients in various healthcare settings. Exceptional organizational and multitasking abilities, with a strong attention to detail and a commitment to delivering high-quality, patient-centered care.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tech Mahindra BPO
07.2020 - 02.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - Accounting And Finance
University of San Jose - Recoletos
Cebu City, Province Of Cebu, PhilippinesHigh School Diploma -
South Western University PHINMA
Cebu City, Province of CebuHigh School Diploma -
Mandaue City Comprehensive National High School
Mandaue City, Province Of Cebu, PhilippinesSkills
- Active Listening
- Adaptability and Flexibility
- Teamwork and Collaboration
- Problem-Solving Skills
- Time Management
- Interpersonal Skills
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution.
- Being a One of the Performer from the group
Languages
English
Beginner (A1)
Timeline
Customer Service Representative
Tech Mahindra BPO
07.2020 - 02.2022
Bachelor of Arts - Accounting And Finance
University of San Jose - Recoletos
High School Diploma -
South Western University PHINMA
High School Diploma -
Mandaue City Comprehensive National High School
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