Adrian Thompson
Summary
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
9
9
years of professional experience
Work History
Laundry Attendant
Poplin
11.2024 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Customer Service Representative
CVScaremark
04.2020 - 11.2024
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Sales Representative
ADT Security
02.2018 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Server
Red Lobster Restaurant
05.2016 - 02.2018
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Lake Brantley
Altamonte Springs, FL05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Client communication proficiency
- Mindful communication
Timeline
Laundry Attendant
Poplin
11.2024 - Current
Customer Service Representative
CVScaremark
04.2020 - 11.2024
Customer Service Sales Representative
ADT Security
02.2018 - 04.2020
Server
Red Lobster Restaurant
05.2016 - 02.2018
High School Diploma -
Lake Brantley
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