Adrian Valentine
Charleston,SC
Summary
I am a top performer who can communicate with people from all social and economic backgrounds. I am a sales expert with experience in customer service and sales. I am skilled in building customer relationships and understanding customer needs-strong communication and interpersonal skills for superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Broker
Lighthouse Financial Solutions
2023.02 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Planned and led improvements to stop-loss delivery and reporting tools.
- Improved performance in areas of FINRA/Insurance registration and training with selection and rollout of new system.
Customer Experience Coordinator
Marshalls
2023.01 - 2024.04
- Became a top performer who can create opportunities for upselling and educating customers on the benefits of having a rewards card
- Engaged customers in social conversations to create a pleasant and easy shopping experience
- Handled day-to-day tasks such as training and motivating sales associates and new hires on sales approach tactics to boost sales and retain customers per company policies to increase revenue
- Maintained a pleasant and upbeat attitude throughout the shift to ensure the team was productive and informed about job responsibilities until the completion of these tasks
- Worked with upper management to ensure metrics goals are met weekly and month to month for a year-end result
- Processed 150 to 200 transactions and over 300 customer interactions per day.
Sales Associate
Belk Inc.
2019.08 - 2022.12
- Performed as a top salesman with 121 new accounts opened within a three-month period on my best week, opening 26 new accounts
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Educated customers on promotions to enhance sales and meet daily metrics, including email capture and credit applications
- Approached browsing customers to initiate conversations to determine buying preferences
- Maintained, recovered, and organized merchandise to drive continuous sales, focusing on upselling or making recommendations to meet or exceed customer expectations
- Used state-of-the-art POS system to place orders and check the availability of merchandise sold by Belk.
Sales Support Specialist
Macys Inc.
2018.10 - 2019.07
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $6500 per day in sales
- Boosted sales numbers with proactive account servicing and diligent relationship-building
- Contributed expertise to multiple committees to enhance outreach and branding strategies
- Brought in new accounts through successful networking strategies and promotional approaches.
Education
GED -
Gulfport Jobcorp
Gulfport, MS03.1996
Skills
- Team focused
- Financial planning
- Problem solving
- Financial Analysis
- Retail sales (10+ years)
- Customer service (10+ years)
- Upselling (5 years)
- Management (1 year)
- Sales
- Insurance sales
- Leadership (1 year)
- Loan officer experience
- Talented salesperson
- Award-winning sales professional
- Skilled negotiator
- Commission-based sales
- Salesforce expertise
Accomplishments
- Ranked # 1 in Belk for 2024 for opening new accounts .
Certification
- Driver's License
- Life & Health Insurance License (06/24 - 07/27)
- Insurance Producer License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Insurance Broker
Lighthouse Financial Solutions
2023.02 - Current
Customer Experience Coordinator
Marshalls
2023.01 - 2024.04
Sales Associate
Belk Inc.
2019.08 - 2022.12
Sales Support Specialist
Macys Inc.
2018.10 - 2019.07
GED -
Gulfport Jobcorp
- Driver's License
- Life & Health Insurance License (06/24 - 07/27)
- Insurance Producer License
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