Jonathan Jarabek
Denver,CO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Insurance Broker
Freedom Life Co.
05.2024 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
B2B Sales Representative
Angi
10.2023 - 05.2024
- Provided valuable feedback from customers to inform product development efforts.
- Identified potential upsell opportunities to increase average deal size and maximize revenue potential.
- Mentored junior sales representatives on best practices for prospecting, closing deals, and building long-lasting client relationships.
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
Sales Consultant
Johnson Auto Plaza
10.2018 - 10.2023
- Oversaw daily outbound calls and incoming walk in leads to identify the product that will meet primary needs.
- Maintained organized, presentable merchandise to drive continuous sales.
- Responded to telephone and in-person requests for information.
- Following up with on going and new leads
- Selling in person and over phone/internet leads
- Selling and leasing commercial and retail vehicles daily
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Service Advisor
Johnson Auto Plaza
08.2015 - 10.2018
- Examined service history and provided initial inspection of vehicle to identify issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Navigating and customizing CRM to provide more efficient service experiences
Education
High School Diploma -
Brighton High School
Brighton, CO05.2015
Skills
- Project Management
- Contract Negotiation and Closing Tactics
- Sales Proposal Creation
- Time Management
- Team Leadership/Management
- Customer Service/Relationships
- Customer relationship management
- CRM proficiency
- Customer retention
- Client-Focused Sales Consultation
Timeline
Insurance Broker
Freedom Life Co.
05.2024 - Current
B2B Sales Representative
Angi
10.2023 - 05.2024
Sales Consultant
Johnson Auto Plaza
10.2018 - 10.2023
Service Advisor
Johnson Auto Plaza
08.2015 - 10.2018
High School Diploma -
Brighton High School
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