Adrian Villarreal
Summary
Results-driven Utilities professional with 5+ years of experience in customer service, team leadership, and operations. Proven ability to meet company goals through consistent, organized execution and adaptability under pressure. Currently pursuing an Associate in Science in Applied Artificial Intelligence at Miami Dade College to expand my technical skill set and prepare for future roles in technology-driven environments.
Overview
6
6
years of professional experience
Work History
Utility Manager
Precedent Management, LLC
11.2023 - Current
- Trained personnel in using our online system, including completing pending task orders, processing checks, credit card payments, and uploading documents.
- Developed detailed plans to have upcoming projects completed in a timely manner.
- Established team priorities, enhance team members workflow, and build team chemistry.
- Conduct weekly meetings within the company, and with clients to strategize on future projects and optimize team workflow efficiency.
- Delivering clients with weekly reports on the updated work portfolio, including the completed, and pending task, upcoming tenant move outs, move ins, and sold properties.
Asset Specialist
Precedent Management
09.2021 - Current
- Completing open task request for activations and deactivations per client request.
- Organizing safety inspection appointments for utilities.
- Processing check, and credit payments for past due bills, and deposits.
- Daily Reporting for team members on productivity.
- Resolving tenant maintenance request.
Customer Service Representative
Florida Power and Light
09.2020 - 09.2021
- As a Customer Service Representative At Next Era Energy I Assist with Customers Requests, provide information and assist with problem resolution in accordance with company policies, emphasize public relations and effective revenue risk management, use decision-making skills to respond to and resolve non-routine customers request, inquiries and complaints on billing, policies, energy conservation programs, and assist during on call activation.
Customer Service
Publix
09.2019 - 11.2020
- As a Customer Service Employee at Publix, I interacted with customers, assisted customers on finding products, providing carry out service, ensuring they received excellent service, and took pride in training new employees.
Education
Associate of Science - Artificial Intelligence
Miami Dade College
Miami, FL08-2026
High School Diploma -
Miami Senior High School
Miami, FL06-2019
Skills
- Yardi Systems
- Salesforce CRM
- Customer Service
- Communication Skills
- Decision-Making
- Operations Management
- Schedule Management
- Process Improvement
- Staff Management
- Project Planning
- Teamwork and Collaboration
- Relationship Building
- Forklift
- Spanish
Timeline
Utility Manager
Precedent Management, LLC
11.2023 - Current
Asset Specialist
Precedent Management
09.2021 - Current
Customer Service Representative
Florida Power and Light
09.2020 - 09.2021
Customer Service
Publix
09.2019 - 11.2020
Associate of Science - Artificial Intelligence
Miami Dade College
High School Diploma -
Miami Senior High School
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