Adriana Aguilar
Jackson,Michigan
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
3
3
years of professional experience
Work History
Store Lead
Shoe Carnival
Jackson, USA
06.2024 - Current
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Kidzone Associate
Jackson YMCA
Jackson, USA
03.2023 - 10.2023
- Worked well in a team setting, providing support and guidance.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Provided support and guidance to children in conflict resolution.
Education
High School Diploma -
Jackson High School
Jackson, MISkills
- Store operations
- Goal setting and achievement
- Loss prevention strategies
- Staff training and development
- Customer service
- Team leadership
- Pricing strategies
- Cash management
- Store maintenance
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Store Lead
Shoe Carnival
06.2024 - Current
Kidzone Associate
Jackson YMCA
03.2023 - 10.2023
High School Diploma -
Jackson High School