Adriana Aguirre Jimenez

Filed insurance claims with required documentation and provided follow-up on unresolved or denied claims.

Processed and closed patient claims following insurance reimbursements.

Verified insurance coverage for scheduled treatments.

Maintained current knowledge of updates and changes to Softdent and Fast Attach programs.

Maintained organized inventory of office materials.

Modified account details to reflect current insurance information.

Managed the collection and organization of invoices from various labs.

Place or remove patients from collections.

Handled and recorded all incoming payment transactions.

Managed patient flow through efficient coordination with providers.

Reviewed patient details and updated information in Softdent when necessary.

Requested payment at patient check out and entered payment.

Arranged all payment plans and assured with loan applications through Green State or care credit.

Schedule follow up appointments for treatment as well as regular hygiene follow ups.

Coordinate patient communication via multiple channels including text messages, emails, phone calls and walk-ins.

Managed referral process ensuring all necessary documentation was included.

Document all relevant communication with patient on Softdent clinical notes.

Arrange monthly office meeting.

Assisted patient/provider with translation (spanish/english).

Communicate with clinic staff of any changes to the schedule.

Run end of day daily reports, including bank deposits, credit card transactions and daily production.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of Number fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Maintained updated and detailed records of calls in physical and electronic database.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
• Maintained high levels of confidentiality and discretion with sensitive information.