Adriana Alessi
Selden,NY
Summary
Organized early-career professional skilled in customer service and calendar management. Experienced in office correspondence and appointment scheduling within fast-paced environments. Background includes secretarial support and service management, enhancing operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Secretary
Long Island Tile Contractors
Islip, New York
02.2025 - Current
- Answered incoming phone calls, responded to inquiries, and transferred calls.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Managed phone calls, emails, and visitor intake for tile contracting office.
- Scheduled appointments and coordinated job calendars with crews and customers.
- Organized job files, permits, and contractor records.
- Communicated with vendors about material orders and delivery details.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Processed invoices for payment; tracked payments received from vendors and clients.
Emergency Medical Technician
Bayshore Brightwaters Volunteer Ambulance
Bay Shore, New York
09.2024 - Current
- Responded to emergency calls with Bayshore Brightwaters Volunteer Ambulance crews.
- Provided basic life support and patient stabilization during transport.
- Assessed patients and reported findings to receiving medical staff.
- Monitored vital signs and documented care using ambulance records.
- Supported scene safety and assisted with patient movement and loading.
- Operated ambulance equipment and checked emergency supplies before shifts.
- Remained level-headed and proactive during emergency situations.
Front End Service Manager
Bo Wah Kitchen
Bay Shore, New York
08.2023 - Current
- Supervised Bo Wah Kitchen front-of-house service and dining room flow.
- Trained staff on customer service, menu details, and daily procedures.
- Resolved guest concerns with calm, respectful communication.
- Resolved customer complaints in a timely manner.
- Coordinated takeout orders, phone calls, and counter pickup requests.
- Collaborated with kitchen staff on order timing and service accuracy.
- Reviewed inventory levels and ordered supplies to keep products in stock.
Education
High School Diploma -
Islip High School
Islip, NY06-2026
Skills
- Office administration skills
- Calendar management
- Appointment scheduling
- Data entry accuracy
- Microsoft Excel proficiency
- Telephone communication
- Phone reception
- Office correspondence
- Complex Problem-solving
- Task prioritization
- Customer service excellence
Timeline
Secretary
Long Island Tile Contractors
02.2025 - Current
Emergency Medical Technician
Bayshore Brightwaters Volunteer Ambulance
09.2024 - Current
Front End Service Manager
Bo Wah Kitchen
08.2023 - Current
High School Diploma -
Islip High School