Nicklaus Children's Hospital, Miami Children's Health System
2024 - Current
Managed patient registration process, ensuring accuracy and completeness of documentation.
Assisted patients with insurance verification, resolving discrepancies promptly.
Coordinated appointment scheduling, optimizing clinic flow and enhancing patient experience.
Maintained electronic health records, adhering to compliance standards and data integrity protocols.
Communicated effectively with medical staff to relay crucial patient information and updates.
Trained new staff on registration procedures and hospital policies, fostering a collaborative environment.
Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
PATIENT FINANCIAL SPECIALIST 2 , ER/MATERNITY ER
Baptist Health South Florida
01.2020 - Current
Assisted patients in understanding their insurance benefits
Conducted phone calls to insurance companies to verify patient benefits and authorization for services.
Adhered to HIPAA guidelines at all times when handling protected health information.
Processed credit card payments accurately in accordance with company policy and procedures.
Provided excellent customer service to patients and their families by answering questions, addressing concerns, and resolving issues in a timely manner.
Maintained confidential patient information in accordance with HIPAA regulations.
Registered patients by obtaining necessary and accurate financial and demographic information.
Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
PHYSICIAN PRACTICE SPECIALIST ORTHOPEDIC
Baptist Health South Florida
09.2011 - 01.2020
Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays.
Answered telephones to give information to callers, take messages, or transfer calls to appropriate individuals.
Copied and charted patient information to create and prepare new patient charts.
Developed and maintained effective relationships with healthcare staff, patients, and insurance providers.
Processed patient registration, medical forms, and release of information requests.
Education
MEDICAL ASSISTING - undefined
Florida Career College
Miami, FL
05.2007
HIGH SCHOOL DIPLOMA - undefined
Prologue High School
Chicago, IL
06.2001
Skills
Patient Registration
Insurance Verification
Critical Thinking
HIPAA Compliance
Software Navigation
Patient Advocacy
Excellent Communication
Attention to Detail
LANGUAGES
English Native
Spanish Intermediate
Timeline
PATIENT FINANCIAL SPECIALIST 2 , ER/MATERNITY ER
Baptist Health South Florida
01.2020 - Current
PHYSICIAN PRACTICE SPECIALIST ORTHOPEDIC
Baptist Health South Florida
09.2011 - 01.2020
MEDICAL ASSISTING - undefined
Florida Career College
HIGH SCHOOL DIPLOMA - undefined
Prologue High School
Patient Registrar
Nicklaus Children's Hospital, Miami Children's Health System
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Registered Nurse at Nicklaus Children's Hospital, Miami Children's Health SystemRegistered Nurse at Nicklaus Children's Hospital, Miami Children's Health System