Adriana Argueta
Daly City,CA
Summary
Highly effective in conducting personal and group training sessions focused on public health concepts, including disease investigation, case investigation/contact tracing, and rapidly changing health and safety guidance to prevent disease and promote maximum community health outcomes. Committed to learning and social justice to under sourced communities as a first generation, bilingual team lead with 9 years' experience.
Overview
26
26
years of professional experience
Work History
Workforce Development Specialist
San Francisco Department Of Public Health
San Francisco, California
03.2022 - Current
- Interviewed and provided technical assistance to 13 college level interns for the Summer HIV/AIDS Research Program and Population Health Scholars program.
- Identified workforce goals and advancement opportunities to enable workers to advance professionally within each branch and position.
- Collaborated in multidisciplinary teams including Public Health re-accreditation application, New Employee Orientation, and retention and recruitment strategies.
COVID Resource Center Team Lead
Heluna Health
San Francisco, CA
08.2021 - Current
- Experience and proficiency with Cisco Jabber and Finesse software tools to document over 200-400 inbound calls daily.
- Addressed questions and resolved complex issues as team lead and training liaison roles with over 15 staff members daily.
- Prepared written communications, reports, and staff supportive documents to ensure smooth operations including Standard Operational Procedures and standard works for Sharepoint software.
- Led bi-weekly training projects and analyzed data to identify opportunities for improvement through surveys and assessment conversations for departments including Case Investigation, Isolation Support, and Vaccine Outreach.
- Identified issues, analyzed information, and provided solutions to problems.
Case Investigator and Contact Tracing Team Lead
Heluna Health
San Francisco, CA
11.2000 - 08.2021
- Developed supportive tools for successful interviews with COVID-19 positive cases and contacts using SFDPH's web-based data collection application platform CalConnect.
- Collected close contact information and infectious period for cases to maximize contact tracing and preventing /identifying potential outbreaks in schools, workplaces, and other congregate settings.
- Engaged with pilot program with over 300 UCSF-Binax Rapid case investigations to continue to support low barrier testing and rapid resources for local communities that are most affected by COVID-19 including Latinx and Black/African American communities in San Francisco.
- Assessed and managed training opportunities to provide staff updated information and identify organizational learning needs through presentations, facilitating group discussions, and leading and monitoring group activities.
- Proficiency creating standard works and workflows to support staff learning needs and implementing office hours.
Director of Health and Wellness
Holy Family Day Home
San Francisco, CA
11.2016 - 09.2020
- Provided coaching and consulting for over 60 managers, supervisors, and employees on various health department goals including health and safety protocols for COVID-19 starting January 2020.
- Maintained 154 medical files of up-to-date information in children’s licensed medical records in ProCare software for yearly federal audits.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and families for continued compliance with Childcare Licensing, Department of Public Health, and California Child Care Food programs.
- Justified costs for training programs and managed personnel including family support team delivering mental health and family support programs, grant preparation and reporting for diverse racial/ethnic communities, particularly communities of color as well as gay/lesbian/bisexual/transgender communities.
Education
Master of Public Health -
San Francisco State University
San Francisco, CA05.2016
B.S Health Education - Emphasis Community Health
San Francisco State University
San Francisco, CA05.2013
Skills
- Multidisciplinary team training development and assessment
- Fluent in Spanish
- Culturally humble
- Ability To Work Independently
- Infographic creativity
- Cal Connect,Share Point, Microsoft Teams, Zoom, Procare, Excel, Cisco Jabber and Finesse software proficiency
Volunteer Experiences
- Saint Luke’s Hospital Pediatric Unit volunteer (8/2012-8/2013)
- Clinica Martin Baro -Health Education and Pharmacy Volunteer (8/2012-7/2014)
Timeline
Workforce Development Specialist
San Francisco Department Of Public Health
03.2022 - Current
COVID Resource Center Team Lead
Heluna Health
08.2021 - Current
Director of Health and Wellness
Holy Family Day Home
11.2016 - 09.2020
Case Investigator and Contact Tracing Team Lead
Heluna Health
11.2000 - 08.2021
Master of Public Health -
San Francisco State University
B.S Health Education - Emphasis Community Health
San Francisco State University
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