Adriana Asay
Redlands,CA
Overview
21
21
years of professional experience
Work History
Customer Service Lead
Target
Redlands, CA
09.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals
- Helped customers complete purchases, locate items, and join reward programs
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions
Stock Manager
Dollar Tree
Redlands, CA
10.2018 - 09.2020
- Adhere to all policies and procedures including safety guidelines
- Maintain a professional and friendly environment with customers, subordinates and supervisors
- Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
- Promotional effectiveness of store-front fixtures and displays
- Process damaged merchandise on a daily basis
Cashier
Food 4 Less Supermarket
Redlands
02.2006 - 08.2010
- Operated cash register to record transactions accurately and efficiently
- Addressed customer needs and made product recommendations to increase sales
- Establish and maintain a safe and clean environment that encourages our customers to return
- Demonstrate the company's core values of respect, honesty, integrity and diversity
Sales Associate
Walmart
Redlands, CA
06.2003 - 02.2006
- Listened to customer needs and desires to identify and recommend optimal products
- Maintained clean sales floor and straightened and faced merchandise
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Helped customers complete purchases, locate items, and join reward programs
- Used POS system to process sales, returns, online orders, and gift card activations
Skills
- Customer Service
- Store Cleaning
- Loss Prevention
- POS System Operation
- Exchanges and refunds
- Merchandise Stocking
- Order Processing
- Customer Engagement
Timeline
Customer Service Lead
Target
09.2021 - Current
Stock Manager
Dollar Tree
10.2018 - 09.2020
Cashier
Food 4 Less Supermarket
02.2006 - 08.2010
Sales Associate
Walmart
06.2003 - 02.2006