ADRIANA BAFTIRI
Frisco
Summary
Dynamic, customer-focused server with exceptional interpersonal skills and expertise in POS systems. Proven ability to thrive independently and collaboratively within a team, ensuring seamless service delivery. Committed to maintaining high standards of efficiency and quality in fast-paced, high-volume environments. Passionate about creating memorable dining experiences that foster customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Restaurant Server
Club 609
Joplin, MO
12.2021 - 06.2026
- Provided exceptional customer service to enhance dining experience and ensure satisfaction.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest comfort.
- Accurately processed orders and managed transactions using point-of-sale system.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Adapted quickly to changing priorities during peak service hours to maintain efficiency.
- Trained new servers on menu items, service standards, and operational procedures.
- Engaged with customers to build rapport and promote specials or seasonal offerings.
- Resolved customer inquiries and complaints promptly to uphold restaurant reputation.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Restaurant Server/Pool Bartender
Drunken Rooster Bar & Grill
Afton, OK
03.2021 - 2026
- Provided exceptional customer service, ensuring positive dining experiences and repeat business.
- Efficiently managed multiple tables, prioritizing tasks to maintain timely service during peak hours.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery.
- Assisted in training new servers on menu knowledge and restaurant procedures.
SERVER
Shangri-La on Grand Lake
Afton, Ok
05.2021 - 08.2021
- Ensure everyone's drinks were delivered in timely manner, make sure entrees are cooked to perfection, give members special attention
- Handled as many as 8 tables at once with high service quality.
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
SERVER
Shazi's cafe
Parsons, Kansas
03.2020 - 03.2021
- Work in a fast paced environment and ensure food and beverages are always being enjoyed
- Fostered fun atmosphere and family-style work environment.
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
SERVER
Zacks Cafe
Miami, Ok
10.2020 - 03.2021
- Quickly reset tables as table times can go from 20 minutes to 40, make sure all guests are happy through out the restaurant serve and refill drinks and deliver food in a fast paced environment
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
SERVER
Texas Roadhouse
Joplin, Mo
11.2020 - 02.2021
- Balanced trays with care to successfully deliver large volumes of food quickly.
- Ensure steaks are cooked to perfection and watching guests alcohol content
SERVER
Riverbend Casino & Hotel
Wyandotte, Ok
05.2019 - 10.2020
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Assisted guests with making menu choices.
- Kept hostess team informed of table progression and availability
COCKTAIL WAITRESS
Sharky's bar
Afton, Ok
06.2019 - 07.2019
- Cleared empty glassware or plates from tables throughout guest stay to maintain tidy table environment.
- Fulfilled all customer requests with focus on accuracy and efficiency.
- Demonstrated thorough knowledge of beverage menu and offerings.
- Answered guest questions regarding beer and wine offerings, craft cocktail ingredients, and available spirits.
- Checked in with tables and proactively offered drink refills.
RESTAURANT SERVER
Montana Mikes
Miami, Ok
04.2018 - 05.2019
- Processed guest payments and completed accurate cash, credit, and debit transactions.
- Addressed complaints or issues, escalating when necessary to restore customer satisfaction.
- Assisted with maintaining clean and orderly environment at all work stations.
RESTAURANT SERVER
Miami family restaurant
Miami, Ok
09.2017 - 06.2018
- Memorized menu offerings, restaurant promotions, and specials.
- Communicated with guests to discover needs and preferences and made targeted menu recommendations.
- Greeted and addressed guest requests to provide timely and personable service.
- Explained menu item ingredients and preparation methods to assist decision-making for customers with dietary restrictions.
CUSTOMER SERVICE REPRESENTATIVE
Walgreens
Paterson, Nj
03.2016 - 08.2016
- Greeted all customers and provided prompt and friendly service.
- Adhered to all cash handling policies and procedures.
- Bagged and packaged customer orders and purchases.
Education
HIGH SCHOOL DIPLOMA -
Miami high school
Miami, Ok05.2019
Skills
- Liquor and wine service
- Quality control
- Table resetting
- Hostess support
- Specials promotion
- Table setting
- Suggestive selling
- Food inspection
- Menu memorization
- Supply restocking
- Safe alcohol service
- Process payments
- Food handling
- Recommend menu items
- Upselling
- Customer satisfaction
- Order taking
- Exceptional communication
- Cleanliness
- POS system operation
- Cash handling
- Menu recommendations
Timeline
Restaurant Server
Club 609
12.2021 - 06.2026
SERVER
Shangri-La on Grand Lake
05.2021 - 08.2021
Restaurant Server/Pool Bartender
Drunken Rooster Bar & Grill
03.2021 - 2026
SERVER
Texas Roadhouse
11.2020 - 02.2021
SERVER
Zacks Cafe
10.2020 - 03.2021
SERVER
Shazi's cafe
03.2020 - 03.2021
COCKTAIL WAITRESS
Sharky's bar
06.2019 - 07.2019
SERVER
Riverbend Casino & Hotel
05.2019 - 10.2020
RESTAURANT SERVER
Montana Mikes
04.2018 - 05.2019
RESTAURANT SERVER
Miami family restaurant
09.2017 - 06.2018
CUSTOMER SERVICE REPRESENTATIVE
Walgreens
03.2016 - 08.2016
HIGH SCHOOL DIPLOMA -
Miami high school