Adriana Barraza
Phoenix,AZ
Summary
Providing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Effective leading skills to meet team goals.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Community Choice Financial
5102 W Olive Avenue Glendale, Az 85302
11.2024 - Current
- Contract overview with customers.
- Knowledgeable in many products such as vehicle based loans, Western Union and check cashing.
- Collection procedures with past due accounts.
- Managed cash transactions efficiently, balancing drawers and the store vault daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Solutions Center Agent
Arizona Central Credit Union
2020 N Central Ave #100 Phoenix, AZ 85004
09.2023 - 12.2023
- Taking inbound calls for ACCU members
- Working closely with other departments to resolve members concerns and issues.
- Completing money transfers, loan payments and account details. Including Zelle, mobile banking etc.
- Postal service duty for the ACCU branch
- Side by side training with new hires
- Providing great member experience.
Customer Service Representative
Adecco/Epiq Global
3255 E Elwood St #100 Phoenix, Az 85034
07.2023 - 09.2023
- Third party for mass lawsuits, answering caller’s questions in regards to reimbursements and account questions.
- Check reissues.
- Keeping customers accounts up to date and maintaining detailed records.
- Frequent team meetings and training sessions to stay informed about protocol updates and changes.
Customer Service Representative
Medix Staffing
7135 E Camelback Rd #205, Scottsdale, AZ 85251
12.2015 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
LogistiCare
4832 E McDowell Rd Phoenix, AZ 85008
07.2013 - 12.2015
- Answered constant flow of customer calls.
- Listened to customer needs and booked medical transportation accordingly.
- Booked medical transportation for customers in different states.
Receptionist
Creciendo Unidos / Growing Together
4018 N 40th St, Phoenix, AZ 85018
01.2011 - 01.2012
- Contract overview with customers.
- Knowledgeable in many products such as vehicle based loans, Western Union and check cashing.
- Collection procedures with past due accounts.
- Managed cash transactions efficiently, balancing drawers and the store vault daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Medical Assisting
Everest College
10400 N 25th Ave #190, Phoenix, AZ 8502107.2009
High School Diploma -
Bostrom High School
3535 N 27th Ave, Phoenix, AZ 8501705.2007
Skills
- Bilingual
- Call Triaging
- Receiving Support
- Staff Training
- Cash Handling
Timeline
Assistant Store Manager
Community Choice Financial
11.2024 - Current
Solutions Center Agent
Arizona Central Credit Union
09.2023 - 12.2023
Customer Service Representative
Adecco/Epiq Global
07.2023 - 09.2023
Customer Service Representative
Medix Staffing
12.2015 - 06.2016
Customer Service Representative
LogistiCare
07.2013 - 12.2015
Receptionist
Creciendo Unidos / Growing Together
01.2011 - 01.2012
Medical Assisting
Everest College
High School Diploma -
Bostrom High School