Adriana Bedolla
Porterville,CA
Summary
Dedicated Self Sufficiency Support Assistant with expertise in client advocacy, technical support, and service coordination. Proven ability to foster client relationships and resolve issues effectively. Results-oriented professional skilled in communication, problem-solving, and teamwork. Experience in managing documentation and facilitating client interactions, contributing to improved service delivery and client satisfaction.
Overview
1
1
Language
10
10
years of professional experience
Work History
Self Sufficiency Support Assistant Lead
County of Tulare - Health & Human Services Agency
Lindsay, California
06.2016 - Current
- Assisted clients with accessing health and human services resources.
- Maintained accurate records of client interactions and services provided.
- Supported caseworkers by organizing documentation and scheduling appointments.
- Facilitated communication between clients and service providers effectively.
- Monitored incoming emails and responded accordingly in a timely manner.
- Collaborated with team members on projects related to improving the overall quality of service provided.
- Performed troubleshooting activities to diagnose system issues and implement solutions quickly.
- Resolved technical issues identifying solutions and providing technical support by phone, email, and desktop sharing.
- Encouraged customer loyalty through personalized service experiences.
- Conducted end-user training sessions on software applications and hardware devices.
- Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
- Greeted visitors to welcome, provide directions and offer general information.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Host/Server
Applebee's Neighborhood Grill & Bar
Porterville
06.2018 - 12.2018
- Greeted guests and ensured a welcoming atmosphere at the restaurant.
- Managed guest seating to optimize flow and minimize wait times.
- Took food and drink orders accurately from customers and relayed to kitchen staff.
- Delivered food and beverages promptly while maintaining quality standards.
- Assisted in training new hosts and servers on company procedures.
- Handled cash transactions efficiently while maintaining proper cash handling procedures.
- Maintained cleanliness of dining area, ensuring a pleasant environment for guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Porterville High Scool
Porterville, CA05-2012
Skills
- Client advocacy
- Software training
- Technical support
- Documentation managementData analysis
- Client relationship management
- Service coordination
- Communication skills
- Problem solving
- Teamwork and collaboration
- Professionalism and etiquette
- Multitasking and time management
Languages
Spanish
Professional
Timeline
Host/Server
Applebee's Neighborhood Grill & Bar
06.2018 - 12.2018
Self Sufficiency Support Assistant Lead
County of Tulare - Health & Human Services Agency
06.2016 - Current
High School Diploma -
Porterville High Scool