Frida Milord
Miami,FL
Summary
Dedicated Client Advocate experienced in effective communication and operational efficiency. Enhanced service delivery through efficient management of multiple tasks while delivering essential support to applicants. Committed to ensuring compliance with eligibility requirements and driving continuous improvement.
Overview
30
30
years of professional experience
Work History
Economic Self-Sufficiency Specialists I
Department of Children and Families
Miami, FL
08.2019 - Current
- Assessed client needs to develop tailored economic self-sufficiency plans.
- Provided guidance on benefit programs, ensuring compliance with state regulations.
- Received inbound telephone calls from applicants in order to obtain and verify information needed to determine eligibility for Food Stamps, Medicaid, and Cash Assistance and advising applicants of deadlines, time frames, and necessary actions to be taken.
- Answered general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
- Processed a variety of eligibility related work activities within designated time frames
- Educated customers on the benefits and features of My ACCESS Account including account set-up and password resets.
- Resolved Electronic Benefit Transfer (EBT) ACCESS card issues.
- Conducted abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
- Requested all additional information/verification required to establish or continue eligibility for government assistance programs. Ensured electronic case records are documented thoroughly and properly.
- Assisted customers with referrals
REO Coordinator
Yale Mortgage Funding, LLC
Miami, FL
01.2006 - 05.2019
- Managed REOs for properties received through foreclosure or vending servicing, handled REO listings for rental and sales, ran credit and background check, preparedd lease for tenant occupancy, communicated with tenants due to various rental issues, prepare eviction packages when necessary.
- Coordinated loan processing activities, ensuring timely collection of required documents for smoother processing.
- Facilitated communication between clients and mortgage specialists, enhancing service delivery and client satisfaction.
- Organized schedules for client meetings and loan application follow-ups.
Collections Analyst
JP Morgan Chase and Co.
Tampa, FL
01.1997 - 12.2005
- Minimized bank write-off amounts by collecting on accounts thirty to one hundred fifty days delinquent, researching cardholders' delinquency using PC systems and desktop tools, and assessing appropriate treatment programs for cardholders.
- Analyzed customer accounts to identify overdue payments and payment trends, contributing to more targeted collection strategies.
- Analyzed customer accounts to identify overdue payments and trends.
- Managed collections process with proprietary software systems, ensuring timely follow-up on delinquent accounts.
Education
Bachelor of Arts - Criminology
University Of South Florida
Tampa, FLSkills
- Core Administrative Tasks
- Documentation skills
- Information intake
- Filing
- Customer Service
- Time Management
- Client Advocacy
- Organizational Skills
- Problem solving
- Communication skills
- Attention to detail
- Active listening
- Conflict resolution
- Strong Teamwork
- Communication skills
- Conflict resolution
Special Skills And Abilities
- Core Administrative Tasks
- Filing
- Team Management
- Organizational Skills
- Strong Teamwork
- Time Management
- Problem Solving and Decision Making
- Scheduling
- Written Communication Skills
- Customer Service
Timeline
Economic Self-Sufficiency Specialists I
Department of Children and Families
08.2019 - Current
REO Coordinator
Yale Mortgage Funding, LLC
01.2006 - 05.2019
Collections Analyst
JP Morgan Chase and Co.
01.1997 - 12.2005
Bachelor of Arts - Criminology
University Of South Florida