ASIA JAMES
Jacksonville
Summary
Dedicated professional with experience in customer service, insurance, and enrollment advisory. Currently pursuing a bachelor's degree in social work, with a passion for helping individuals navigate complex processes for healthcare and social services. Proven ability to assess client needs, explain benefits, assist with documentation, and ensuring access to critical resources. Adept at communicating with diverse populations, providing administrative support, and managing client relationships to improve
Overview
6
6
years of professional experience
1
1
Certification
Work History
Economic Self Sufficiency Specialist 1
Department Of Children and Families, State of Florida
12.2024 - Current
- Interview applicants, verify information, and assess eligibility for Food Assistance, Medicaid, and Cash Assistance using computer-based eligibility systems, ensuring compliance with state and federal regulations.
- instruct clients on form completion, track deadlines, maintain electronic case files, and document all communications to ensure accuracy and compliance with regulatory guidelines.
- Manage a varied electronic caseload, authorize benefits based on financial status, and stay current with evolving program regulations and deadlines to ensure timely and accurate case processing.
Life Insurance Agent
Arias Agency
05.2024 - 12.2024
- Conduct client consultations to assess eligibility for insurance policies and recommend solutions based on individual needs.
- Explain policy options, ensuring clients understand coverage benefits, and assist in claims processing.
- Developed communication and problem-solving skills critical in explaining eligibility and guiding clients through the application process.
Executive Assistant
Hearts for Dementia Home Care
03.2023 - 08.2023
- Provided administrative support that enhanced communication and operations for the executive team.
- Managed confidential client records, contributing to compliance with eligibility documentation requirements.
- Coordinated special projects that improved access to care and streamlined client services.
Enrollment Advisor
Connections Academy
07.2019 - 10.2020
- Guided families through eligibility and enrollment processes for online education programs.
- Reviewed documentation to verify eligibility and maintained accurate records for regulatory compliance.
- Resolved inquires related to program eligibility, admissions, and procedures in a timely manner.
Education
Bachelor of Social Work -
Grand Canyon University
Phoenix, AZ01-2027
Skills
- Eligibility and Enrollment Support
- Client Consultation and Needs Assessment
- Insurance Benefits and Coverage Explanation
- Documentation and Compliance
- Building Relationships
- Referral and Case Management
- Customer Relationship Management (CRM)
- Communication and Problem-Solving
- Administrative Support and Operations Management
Certification
Life, Accident, Health or Sickness
Timeline
Economic Self Sufficiency Specialist 1
Department Of Children and Families, State of Florida
12.2024 - Current
Life Insurance Agent
Arias Agency
05.2024 - 12.2024
Executive Assistant
Hearts for Dementia Home Care
03.2023 - 08.2023
Enrollment Advisor
Connections Academy
07.2019 - 10.2020
Bachelor of Social Work -
Grand Canyon University
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