Naomie Alexis
Pompano Beach
Summary
Dedicated Customer Service Representative, providing 3+ years of quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Experienced in managing strong teams, developing innovative and creative training programs, and effectively managing competing priorities and stringent deadlines. Seeking an opportunity within a company to utilize my skills to assist in providing the best candidate/customer experience.
Knowledgeable government employee offering in-depth experience working with different types and levels of public assistance, as well as individual processes and requirements. Resourceful and positive team player with many years of related experience and excellent conflict management, planning, and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Economic Self Sufficiency Specialist I
State of Florida- Department of Children & Families
Fort Lauderdale
09.2021 - 08.2025
- Interviewed a high volume of applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance
- Managed and maintained a large caseload of clientele, ensuring that accuracy levels are adequate, and cases are processed within the specified time frames set by federal and state regulations
- Authorized grant amounts and emergency funds to clients based on financial need and family status
- Completed documentation and reports on a weekly and quarterly basis to ensure eligibility, funding, and compliance with state and agency policy
- Assisted clients in accessing public assistance programs and resources.
- Conducted eligibility interviews to determine program qualification for applicants.
- Collaborated with community organizations to enhance support services for families.
- Maintained accurate client records and documentation in the state database system.
Lead Customer Service Associate
Lowes Home Improvement
Pompano Beach
04.2021 - 09.2021
- Resolved customer concerns independently to meet their unique needs and expectations
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Inventoried stock and reordered when inventory dropped to a specified level
- Provided training/coaching, daily observations and monthly performance reviews for all cashiers, and some other department associates
Customer Service Associate
The Home Depot
Miami
01.2018 - 06.2021
- Resolved customer concerns independently to meet their unique needs and expectations
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Inventoried stock and reordered when inventory dropped to a specified level
- Provided training/coaching, daily observations and monthly performance reviews for all cashiers, and some other department associates
- Developed and managed strong working relationships with hiring managers and other key stakeholders
Customer Care Representative
EnvisionRx (Elixir)
Remote
02.2021 - 04.2021
- Resolved pharmacy issues for members and providers
- Responded to routine inquiries on multiple products
- Provided timely and accurate information regarding Elixir’s People processes, personnel policies, and procedures as needed
- Assisted leaders and team members with special projects as requested
- Documented all call information and enter data accurately and timely
- Utilized multiple company database programs for accessing member information
Customer Service
Ross Dress for Less
Hollywood
07.2017 - 01.2018
- Managed and maintained project management and risk management cases
- Operated within a collaborative, team-oriented environment, to coordinate, enhance, and continue to innovate fraternal education for collegiate members
- Operated as the principle educational resource and liaison for the Annual Chapter Report, best practices, membership issues, recruitment, retention, video and conference call consultation, train-the-trainer, and officer training
- Designed and coordinated engagement programs for collegiate and alumni members
- Facilitated workshops, webinars, and trainings for collegiate level students to introduce, implement and improve their recruiting, fundraising, retaining membership and marketing skills
Education
Associate of Arts -
Miami Dade College
09.2025 - 09.2025
High School -
Miami Carol City Senior High School
Skills
- Data Entry/Analysis
- Applicant Tracking Systems
- Project Management
- Vendor Management
- Non-Profit/Administrative
- Attention to Detail
- Data Integrity & Insights
- Communication Skills Training & Development
- Organization/Multitasking
- Full Cycle Recruiting/ Talent Acquisition
- Time Management
- Computer Skills
- Greenhouse
- Advanced Level Knowledge in Microsoft
- Adobe
- ADP
- Slack
- ICIMS/Workday
- Tableau
- Goodtime
- Customer service
- Case management
- Data analysis
- Conflict resolution
- Microsoft Office
- Data interpretation
- Application coordination
- Paperwork processing
- Documentation skills
- Eligibility checks
- Information intake
- [Software program] proficiency
- Program eligibility
Timeline
Associate of Arts -
Miami Dade College
09.2025 - 09.2025
Economic Self Sufficiency Specialist I
State of Florida- Department of Children & Families
09.2021 - 08.2025
Lead Customer Service Associate
Lowes Home Improvement
04.2021 - 09.2021
Customer Care Representative
EnvisionRx (Elixir)
02.2021 - 04.2021
Customer Service Associate
The Home Depot
01.2018 - 06.2021
Customer Service
Ross Dress for Less
07.2017 - 01.2018
High School -
Miami Carol City Senior High School